# Assistly vs Decagon

> Assistly: AI chat assistant that answers website visitors and captures leads around the clock
> Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice

- Assistly profile: https://finderatlas.com/tools/assistly
- Decagon profile: https://finderatlas.com/tools/decagon
- Comparison page: https://finderatlas.com/compare/assistly-vs-decagon
- Last reviewed: October 2026

## Verdict

Assistly is listed under Live Chat Tools and Decagon under AI Customer Support. Only Assistly has a free plan or trial. Only Assistly offers an API.

### Choose Assistly if

- You want a tool built for answering common visitor questions after hours.
- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.

### Choose Decagon if

- You want a tool built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.
- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.

## Pricing

| | Assistly | Decagon |
| --- | --- | --- |
| Pricing model | Freemium | Paid |
| Free plan or trial | Yes | No |
| Starting price | $0 | Custom |

## Features

| Feature | Assistly | Decagon |
| --- | --- | --- |
| Answers from your own content | Yes | Not listed |
| Multilingual replies | Yes | Not listed |
| Lead capture and alerts | Yes | Not listed |
| Human takeover | Yes | Not listed |
| Shared inbox | Yes | Not listed |
| WhatsApp answering | Yes | Not listed |
| Booking in chat | Yes | Not listed |
| One-line install | Yes | Not listed |
| Signed in users and AI actions | Yes | Not listed |
| REST API | Yes | Not listed |
| Agent Operating Procedures (AOPs) | Not listed | Yes |
| Voice, Chat and Email Agents | Not listed | Yes |
| Pre-built Integrations | Not listed | Yes |
| Experiments | Not listed | Yes |
| Testing & QA | Not listed | Yes |
| Watchtower | Not listed | Yes |
| Insights & Reporting | Not listed | Yes |
| Suggestions | Not listed | Yes |
| Duet | Not listed | Yes |
| Personal Agent Detection | Not listed | Yes |

## Platforms

| Platform | Assistly | Decagon |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | Yes | No |
| Browser Extension | No | No |

## Assistly strengths

- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.
- Answers in the visitor's language and trains on pages and uploaded files.
- Human takeover, lead status tracking and email or phone alerts are on every plan.
- Plain trust page covering hosting, encryption, two step sign in and data deletion.

## Assistly limitations

- Very new product (domain registered April 2026), with no public customer count or independent reviews found.
- Paid billing is not open yet, so paid plan prices may still change.
- Web only: no native mobile app or browser extension.
- WhatsApp on the Free plan and each extra integration beyond the plan limit cost $19.99 a month; extra team members cost $19 a month.
- Replies depend on OpenAI models, so chat content is sent to a third party.

## Decagon strengths

- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.
- Built-in A/B experiments, simulations and always-on QA support ongoing tuning.
- Large enterprise customer list including airlines, telecoms and fintech companies.
- Offers a per-resolution pricing option where escalations are not charged.

## Decagon limitations

- No published pricing; every deal requires a sales conversation.
- No free tier or trial advertised, which limits evaluation by small teams.
- Reviewers have noted limited transparency into why the AI made a given decision.
- No public API or developer documentation was found on the official site.

## FAQ

**Is Assistly better than Decagon?**

It depends on your workflow. Assistly is built for answering common visitor questions after hours. Decagon is built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.

**What are the key feature differences between Assistly and Decagon?**

Assistly: AI chat assistant that answers website visitors and captures leads around the clock. Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice.

**Does Assistly or Decagon have a free plan?**

Assistly has a free plan or trial; Decagon is paid only.

**Which is cheaper, Assistly or Decagon?**

Assistly starts at $0 and Decagon starts at Custom. See the pricing table above for what each tier includes.