# Assistly vs Fin

> Assistly: AI chat assistant that answers website visitors and captures leads around the clock
> Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome

- Assistly profile: https://finderatlas.com/tools/assistly
- Fin profile: https://finderatlas.com/tools/fin
- Comparison page: https://finderatlas.com/compare/assistly-vs-fin
- Last reviewed: October 2026

## Verdict

Assistly is listed under Live Chat Tools and Fin under Customer Support. Fin scores higher in FinderAtlas's editorial review (8.2 vs 7.7 out of 10). Only Assistly has a free plan or trial.

### Choose Assistly if

- You want a tool built for answering common visitor questions after hours.
- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.

### Choose Fin if

- You want a tool built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.
- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.

## Pricing

| | Assistly | Fin |
| --- | --- | --- |
| Pricing model | Freemium | Free trial |
| Free plan or trial | Yes | No |
| Starting price | $0 | $0.99 |

## Features

| Feature | Assistly | Fin |
| --- | --- | --- |
| Answers from your own content | Yes | Not listed |
| Multilingual replies | Yes | Not listed |
| Lead capture and alerts | Yes | Not listed |
| Human takeover | Yes | Not listed |
| Shared inbox | Yes | Not listed |
| WhatsApp answering | Yes | Not listed |
| Booking in chat | Yes | Not listed |
| One-line install | Yes | Not listed |
| Signed in users and AI actions | Yes | Not listed |
| REST API | Yes | Not listed |
| Fin Procedures | Not listed | Yes |
| Multi-channel support | Not listed | Yes |
| Four agent roles | Not listed | Yes |
| Proprietary models | Not listed | Yes |
| Self-managed configuration | Not listed | Yes |
| Testing and observability | Not listed | Yes |
| Fin Operator | Not listed | Yes |
| Data connectors and MCP | Not listed | Yes |
| Security and compliance | Not listed | Yes |

## Platforms

| Platform | Assistly | Fin |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | Yes | Yes |
| Browser Extension | No | No |

## Assistly strengths

- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.
- Answers in the visitor's language and trains on pages and uploaded files.
- Human takeover, lead status tracking and email or phone alerts are on every plan.
- Plain trust page covering hosting, encryption, two step sign in and data deletion.

## Assistly limitations

- Very new product (domain registered April 2026), with no public customer count or independent reviews found.
- Paid billing is not open yet, so paid plan prices may still change.
- Web only: no native mobile app or browser extension.
- WhatsApp on the Free plan and each extra integration beyond the plan limit cost $19.99 a month; extra team members cost $19 a month.
- Replies depend on OpenAI models, so chat content is sent to a third party.

## Fin strengths

- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
- Procedures can take actions such as refunds and account updates, not only answer questions.
- 14-day free trial with unlimited outcomes and no credit card.
- Broad connector list plus MCP and REST API options.
- Simulations and regression testing let teams check changes before release.

## Fin limitations

- Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
- Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
- The non-Intercom plan has a 50 outcome per month minimum.
- The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.

## FAQ

**Is Assistly better than Fin?**

It depends on your workflow. Assistly is built for answering common visitor questions after hours. Fin is built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.

**What are the key feature differences between Assistly and Fin?**

Assistly: AI chat assistant that answers website visitors and captures leads around the clock. Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome.

**Does Assistly or Fin have a free plan?**

Assistly has a free plan or trial; Fin is paid only.

**Which is cheaper, Assistly or Fin?**

Both can be used for free. Paid plans differ in limits and features, so compare the tiers in the pricing table above.