# Assistly vs Siena AI

> Assistly: AI chat assistant that answers website visitors and captures leads around the clock
> Siena AI: AI customer service agents that resolve e-commerce support tickets in your brand voice

- Assistly profile: https://finderatlas.com/tools/assistly
- Siena AI profile: https://finderatlas.com/tools/siena-ai
- Comparison page: https://finderatlas.com/compare/assistly-vs-siena-ai
- Last reviewed: October 2026

## Verdict

Assistly is listed under Live Chat Tools and Siena AI under AI Customer Support. Only Assistly has a free plan or trial. Only Assistly offers an API.

### Choose Assistly if

- You want a tool built for answering common visitor questions after hours.
- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.

### Choose Siena AI if

- You want a tool built for brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests.
- Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
- Covers support, shopping, social, reviews and QA agents on one platform.

## Pricing

| | Assistly | Siena AI |
| --- | --- | --- |
| Pricing model | Freemium | Paid |
| Free plan or trial | Yes | No |
| Starting price | $0 | $750 |

## Features

| Feature | Assistly | Siena AI |
| --- | --- | --- |
| Answers from your own content | Yes | Not listed |
| Multilingual replies | Yes | Not listed |
| Lead capture and alerts | Yes | Not listed |
| Human takeover | Yes | Not listed |
| Shared inbox | Yes | Not listed |
| WhatsApp answering | Yes | Not listed |
| Booking in chat | Yes | Not listed |
| One-line install | Yes | Not listed |
| Signed in users and AI actions | Yes | Not listed |
| REST API | Yes | Not listed |
| Customer Service Agent | Not listed | Yes |
| Post-Purchase Workflows | Not listed | Yes |
| Subscription Management | Not listed | Yes |
| Shopping Agent | Not listed | Yes |
| Social Agent | Not listed | Yes |
| Reviews Agent | Not listed | Yes |
| QA Agent and Topics Explorer | Not listed | Yes |
| Agent Assist | Not listed | Yes |
| Guardrails and Controls | Not listed | Yes |

## Platforms

| Platform | Assistly | Siena AI |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | Yes | No |
| Browser Extension | No | No |

## Assistly strengths

- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.
- Answers in the visitor's language and trains on pages and uploaded files.
- Human takeover, lead status tracking and email or phone alerts are on every plan.
- Plain trust page covering hosting, encryption, two step sign in and data deletion.

## Assistly limitations

- Very new product (domain registered April 2026), with no public customer count or independent reviews found.
- Paid billing is not open yet, so paid plan prices may still change.
- Web only: no native mobile app or browser extension.
- WhatsApp on the Free plan and each extra integration beyond the plan limit cost $19.99 a month; extra team members cost $19 a month.
- Replies depend on OpenAI models, so chat content is sent to a third party.

## Siena AI strengths

- Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
- Covers support, shopping, social, reviews and QA agents on one platform.
- Transparent base pricing: $750/month plus $0.90 per automated ticket.
- Enterprise controls including SOC 2 Type II, SAML SSO and audit logs.
- Funded company with a $17M Series A and a customer list of recognizable DTC brands.

## Siena AI limitations

- $750/month minimum platform fee is high for small stores.
- No free tier or self-serve trial listed.
- Implementation and support pricing is not published.
- Focused on e-commerce brands, so less suited to B2B or non-commerce support.

## FAQ

**Is Assistly better than Siena AI?**

It depends on your workflow. Assistly is built for answering common visitor questions after hours. Siena AI is built for brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests.

**What are the key feature differences between Assistly and Siena AI?**

Assistly: AI chat assistant that answers website visitors and captures leads around the clock. Siena AI: AI customer service agents that resolve e-commerce support tickets in your brand voice.

**Does Assistly or Siena AI have a free plan?**

Assistly has a free plan or trial; Siena AI is paid only.

**Which is cheaper, Assistly or Siena AI?**

Assistly starts at $0 and Siena AI starts at $750. See the pricing table above for what each tier includes.