# Decagon vs Fernand

> Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice
> Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams

- Decagon profile: https://finderatlas.com/tools/decagon
- Fernand profile: https://finderatlas.com/tools/fernand
- Comparison page: https://finderatlas.com/compare/decagon-vs-fernand
- Last reviewed: October 2026

## Verdict

Decagon is listed under AI Customer Support and Fernand under Customer Support. Fernand scores higher in FinderAtlas's editorial review (8.5 vs 7.6 out of 10), led by ease of use and value for money. Only Fernand has a free plan or trial. Only Fernand offers an API.

### Choose Decagon if

- You want a tool built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.
- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.

### Choose Fernand if

- You want a tool built for Founder-led customer support.
- Free plan with unlimited seats, a knowledge base and AI features.
- No per-resolution charge for AI replies.

## Pricing

| | Decagon | Fernand |
| --- | --- | --- |
| Pricing model | Paid | Freemium |
| Free plan or trial | No | Yes |
| Starting price | Custom | $0 |

## Features

| Feature | Decagon | Fernand |
| --- | --- | --- |
| Agent Operating Procedures (AOPs) | Yes | Not listed |
| Voice, Chat and Email Agents | Yes | Not listed |
| Pre-built Integrations | Yes | Not listed |
| Experiments | Yes | Not listed |
| Testing & QA | Yes | Not listed |
| Watchtower | Yes | Not listed |
| Insights & Reporting | Yes | Not listed |
| Suggestions | Yes | Not listed |
| Duet | Yes | Not listed |
| Personal Agent Detection | Yes | Not listed |
| Keyboard-first shared inbox | Not listed | Yes |
| AI drafts and chat agent | Not listed | Yes |
| Custom customer data | Not listed | Yes |
| Billing integrations | Not listed | Yes |
| Slack Connect | Not listed | Yes |
| Knowledge base | Not listed | Yes |
| Support widget | Not listed | Yes |
| Rules and snippets | Not listed | Yes |
| Developer API | Not listed | Yes |

## Platforms

| Platform | Decagon | Fernand |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | No | Yes |
| Browser Extension | No | No |

## Decagon strengths

- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.
- Built-in A/B experiments, simulations and always-on QA support ongoing tuning.
- Large enterprise customer list including airlines, telecoms and fintech companies.
- Offers a per-resolution pricing option where escalations are not charged.

## Decagon limitations

- No published pricing; every deal requires a sales conversation.
- No free tier or trial advertised, which limits evaluation by small teams.
- Reviewers have noted limited transparency into why the AI made a given decision.
- No public API or developer documentation was found on the official site.

## Fernand strengths

- Free plan with unlimited seats, a knowledge base and AI features
- No per-resolution charge for AI replies
- Only people who reply to customers count as paid seats
- Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
- Keyboard shortcuts and a command palette for fast triage

## Fernand limitations

- Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
- Slack Connect and helpdesk data import require the paid plan
- No dedicated iOS or Android app; the inbox is used in the browser
- No phone or call center routing

## FAQ

**Is Decagon better than Fernand?**

It depends on your workflow. Decagon is built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in. Fernand is built for Founder-led customer support.

**What are the key feature differences between Decagon and Fernand?**

Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice. Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams.

**Does Decagon or Fernand have a free plan?**

Fernand has a free plan or trial; Decagon is paid only.

**Which is cheaper, Decagon or Fernand?**

Decagon starts at Custom and Fernand starts at $0. See the pricing table above for what each tier includes.