# Decagon vs Fin

> Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice
> Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome

- Decagon profile: https://finderatlas.com/tools/decagon
- Fin profile: https://finderatlas.com/tools/fin
- Comparison page: https://finderatlas.com/compare/decagon-vs-fin
- Last reviewed: October 2026

## Verdict

Decagon is listed under AI Customer Support and Fin under Customer Support. Fin scores higher in FinderAtlas's editorial review (8.2 vs 7.6 out of 10), led by ease of use and feature depth. Neither has a free plan. Only Fin offers an API.

### Choose Decagon if

- You want a tool built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.
- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.

### Choose Fin if

- You want a tool built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.
- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.

## Pricing

| | Decagon | Fin |
| --- | --- | --- |
| Pricing model | Paid | Free trial |
| Free plan or trial | No | No |
| Starting price | Custom | $0.99 |

## Features

| Feature | Decagon | Fin |
| --- | --- | --- |
| Agent Operating Procedures (AOPs) | Yes | Not listed |
| Voice, Chat and Email Agents | Yes | Not listed |
| Pre-built Integrations | Yes | Not listed |
| Experiments | Yes | Not listed |
| Testing & QA | Yes | Not listed |
| Watchtower | Yes | Not listed |
| Insights & Reporting | Yes | Not listed |
| Suggestions | Yes | Not listed |
| Duet | Yes | Not listed |
| Personal Agent Detection | Yes | Not listed |
| Fin Procedures | Not listed | Yes |
| Multi-channel support | Not listed | Yes |
| Four agent roles | Not listed | Yes |
| Proprietary models | Not listed | Yes |
| Self-managed configuration | Not listed | Yes |
| Testing and observability | Not listed | Yes |
| Fin Operator | Not listed | Yes |
| Data connectors and MCP | Not listed | Yes |
| Security and compliance | Not listed | Yes |

## Platforms

| Platform | Decagon | Fin |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | No | Yes |
| Browser Extension | No | No |

## Decagon strengths

- Covers voice, chat and email in one platform rather than chat only.
- Natural-language AOPs let non-engineers define agent workflows.
- Built-in A/B experiments, simulations and always-on QA support ongoing tuning.
- Large enterprise customer list including airlines, telecoms and fintech companies.
- Offers a per-resolution pricing option where escalations are not charged.

## Decagon limitations

- No published pricing; every deal requires a sales conversation.
- No free tier or trial advertised, which limits evaluation by small teams.
- Reviewers have noted limited transparency into why the AI made a given decision.
- No public API or developer documentation was found on the official site.

## Fin strengths

- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
- Procedures can take actions such as refunds and account updates, not only answer questions.
- 14-day free trial with unlimited outcomes and no credit card.
- Broad connector list plus MCP and REST API options.
- Simulations and regression testing let teams check changes before release.

## Fin limitations

- Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
- Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
- The non-Intercom plan has a 50 outcome per month minimum.
- The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.

## FAQ

**Is Decagon better than Fin?**

It depends on your workflow. Decagon is built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in. Fin is built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.

**What are the key feature differences between Decagon and Fin?**

Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice. Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome.

**Does Decagon or Fin have a free plan?**

Neither has a free plan. Both Decagon and Fin are paid products.

**Which is cheaper, Decagon or Fin?**

Decagon starts at Custom and Fin starts at $0.99. See the pricing table above for what each tier includes.