# Fernand vs Pylon

> Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams
> Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email

- Fernand profile: https://finderatlas.com/tools/fernand
- Pylon profile: https://finderatlas.com/tools/pylon
- Comparison page: https://finderatlas.com/compare/fernand-vs-pylon
- Last reviewed: October 2026

## Verdict

Fernand is listed under Customer Support and Pylon under Help Desk Software. Fernand scores higher in FinderAtlas's editorial review (8.5 vs 7.7 out of 10), led by ease of use and value for money. Only Fernand has a free plan or trial. Only Pylon is available on Slack App.

### Choose Fernand if

- You want a tool built for Founder-led customer support.
- Free plan with unlimited seats, a knowledge base and AI features.
- No per-resolution charge for AI replies.

### Choose Pylon if

- You want a tool built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.
- Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
- AI agents cover investigation, replies and automations within the same help desk.

## Pricing

| | Fernand | Pylon |
| --- | --- | --- |
| Pricing model | Freemium | Paid |
| Free plan or trial | Yes | No |
| Starting price | $0 | $89 |

## Features

| Feature | Fernand | Pylon |
| --- | --- | --- |
| Keyboard-first shared inbox | Yes | Not listed |
| AI drafts and chat agent | Yes | Not listed |
| Custom customer data | Yes | Not listed |
| Billing integrations | Yes | Not listed |
| Slack Connect | Yes | Not listed |
| Knowledge base | Yes | Yes |
| Support widget | Yes | Not listed |
| Rules and snippets | Yes | Not listed |
| Developer API | Yes | Not listed |
| Support Agent | Not listed | Yes |
| Assist Agent | Not listed | Yes |
| Multichannel Intake | Not listed | Yes |
| Automations and Skills | Not listed | Yes |
| Knowledge Base | Yes | Yes |
| Analytics and Reporting | Not listed | Yes |
| Account Intelligence | Not listed | Yes |
| Surveys and Workforce Management | Not listed | Yes |
| Nexus Agent Harness | Not listed | Yes |

## Platforms

| Platform | Fernand | Pylon |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | Yes | Yes |
| Browser Extension | No | No |
| Slack App | No | Yes |

## Fernand strengths

- Free plan with unlimited seats, a knowledge base and AI features
- No per-resolution charge for AI replies
- Only people who reply to customers count as paid seats
- Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
- Keyboard shortcuts and a command palette for fast triage

## Fernand limitations

- Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
- Slack Connect and helpdesk data import require the paid plan
- No dedicated iOS or Android app; the inbox is used in the browser
- No phone or call center routing

## Pylon strengths

- Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
- AI agents cover investigation, replies and automations within the same help desk.
- Integrates with CRM, issue tracking and analytics tools such as Salesforce, HubSpot, Linear and Jira.
- Documented API and MCP support on every plan.
- Per-seat pricing is not charged per ticket, so costs do not rise with ticket volume.

## Pylon limitations

- No free plan or free trial is listed, and Enterprise pricing requires talking to sales.
- AI agent features need prepaid credits (minimum 5,000), adding a usage-based cost on top of seat prices.
- Features such as RBAC, custom reporting and a customer portal need the $139 Advanced plan, and SAML SSO costs an extra $125 per month on it.
- No iOS or Android app was found.

## FAQ

**Is Fernand better than Pylon?**

It depends on your workflow. Fernand is built for Founder-led customer support. Pylon is built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.

**What are the key feature differences between Fernand and Pylon?**

Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams. Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email.

**Does Fernand or Pylon have a free plan?**

Fernand has a free plan or trial; Pylon is paid only.

**Which is cheaper, Fernand or Pylon?**

Fernand starts at $0 and Pylon starts at $89. See the pricing table above for what each tier includes.