# Plain vs Pylon

> Plain: AI-powered support platform for B2B teams, unifying Slack, email and chat in one workspace
> Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email

- Plain profile: https://finderatlas.com/tools/plain
- Pylon profile: https://finderatlas.com/tools/pylon
- Comparison page: https://finderatlas.com/compare/plain-vs-pylon
- Last reviewed: November 2026

## Verdict

Plain and Pylon are both Help Desk Software tools. Neither has a free plan. Only Pylon is available on Slack App.

### Choose Plain if

- You want a tool built for Teams that support business customers through shared Slack or Teams channels and want AI triage, routing and an API-first setup.
- Built around B2B support, with Slack, Teams and Discord channels alongside email and chat.
- Ari and Sidekick AI agents are included from the entry plan.

### Choose Pylon if

- You want a tool built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.
- Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
- AI agents cover investigation, replies and automations within the same help desk.

## Pricing

| | Plain | Pylon |
| --- | --- | --- |
| Pricing model | Free trial | Paid |
| Free plan or trial | No | No |
| Starting price | $45 | $89 |

## Features

| Feature | Plain | Pylon |
| --- | --- | --- |
| Multichannel Inbox | Yes | Not listed |
| Ari AI Agent | Yes | Not listed |
| Sidekick | Yes | Not listed |
| Workflows | Yes | Not listed |
| Insights | Yes | Not listed |
| Bring Your Own Agents | Yes | Not listed |
| API | Yes | Not listed |
| Help Center and Knowledge Base | Yes | Not listed |
| Support Agent | Not listed | Yes |
| Assist Agent | Not listed | Yes |
| Multichannel Intake | Not listed | Yes |
| Automations and Skills | Not listed | Yes |
| Knowledge Base | Not listed | Yes |
| Analytics and Reporting | Not listed | Yes |
| Account Intelligence | Not listed | Yes |
| Surveys and Workforce Management | Not listed | Yes |
| Nexus Agent Harness | Not listed | Yes |

## Platforms

| Platform | Plain | Pylon |
| --- | --- | --- |
| Web | Yes | Yes |
| Windows | No | No |
| macOS | No | No |
| iOS | No | No |
| Android | No | No |
| API | Yes | Yes |
| Browser Extension | No | No |
| Slack App | No | Yes |

## Plain strengths

- Built around B2B support, with Slack, Teams and Discord channels alongside email and chat.
- Ari and Sidekick AI agents are included from the entry plan.
- API-first design allows custom workflows and embedding.
- 7-day trial without a credit card, plus a 50% startup discount.
- Enterprise options include SSO, SCIM and HIPAA on the Frontier plan.

## Plain limitations

- No permanently free plan; paid plans start at $45 per user per month.
- AI usage is metered in credits (1,000 per month on Foundation), which makes costs harder to predict.
- Microsoft Teams and CRM integrations require the $99 Horizon plan.
- No iOS or Android app was found.

## Pylon strengths

- Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
- AI agents cover investigation, replies and automations within the same help desk.
- Integrates with CRM, issue tracking and analytics tools such as Salesforce, HubSpot, Linear and Jira.
- Documented API and MCP support on every plan.
- Per-seat pricing is not charged per ticket, so costs do not rise with ticket volume.

## Pylon limitations

- No free plan or free trial is listed, and Enterprise pricing requires talking to sales.
- AI agent features need prepaid credits (minimum 5,000), adding a usage-based cost on top of seat prices.
- Features such as RBAC, custom reporting and a customer portal need the $139 Advanced plan, and SAML SSO costs an extra $125 per month on it.
- No iOS or Android app was found.

## FAQ

**Is Plain better than Pylon?**

It depends on your workflow. Plain is built for Teams that support business customers through shared Slack or Teams channels and want AI triage, routing and an API-first setup. Pylon is built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.

**What are the key feature differences between Plain and Pylon?**

Plain: AI-powered support platform for B2B teams, unifying Slack, email and chat in one workspace. Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email.

**Does Plain or Pylon have a free plan?**

Neither has a free plan. Both Plain and Pylon are paid products.

**Which is cheaper, Plain or Pylon?**

Plain starts at $45 and Pylon starts at $89. See the pricing table above for what each tier includes.