# Fernand

> Shared inbox with AI replies and Stripe context for small SaaS support teams

- Category: [Customer Support](https://finderatlas.com/categories/customer-support)
- Pricing: Freemium
- Website: https://getfernand.com
- Platforms: Web, API
- API: available
- Made by: Fernand SAS
- Last updated: 2026-10-20
- FinderAtlas page: https://finderatlas.com/tools/fernand

## Overview

Fernand is a customer support platform for SaaS companies, built by Antoine Minoux and Cyril Nicodème. It brings email, a live chat widget, a knowledge base, Slack and contact forms into one shared inbox, with AI that is trained on a team's docs, past replies and files. The AI drafts replies, summarizes conversations and runs a chat agent on the website widget.

## Key features

- Keyboard-first shared inbox
- AI drafts and chat agent
- Custom customer data
- Billing integrations
- Slack Connect
- Knowledge base
- Support widget
- Rules and snippets
- Developer API

## Pricing

- **Free** ($0): Core support tools with unlimited seats and 100 sent messages per month
- **Paid** ($29/user/month): Per active human who can reply to customers; other team members view for free

## Best for

- Founder-led customer support
- Support with Stripe or backend data in the sidebar
- AI drafting without per-resolution fees

## Who uses it

- SaaS founders
- Indie developers
- Product managers
- Small software teams

## Strengths

- Free plan with unlimited seats, a knowledge base and AI features
- No per-resolution charge for AI replies
- Only people who reply to customers count as paid seats
- Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
- Keyboard shortcuts and a command palette for fast triage

## Limitations

- Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
- Slack Connect and helpdesk data import require the paid plan
- No dedicated iOS or Android app; the inbox is used in the browser
- No phone or call center routing

## Not recommended for

- Phone support and call center routing
- Large enterprise helpdesk setups

## Integrations

- Stripe
- Paddle
- Polar
- Lemon Squeezy
- Dodo Payments
- Slack
- GitHub
- Linear
- Zapier
- Make
- n8n
- Webhooks

## FinderAtlas editorial scores (out of 10)

- Ease of Use: 9/10
- Feature Depth: 7.8/10
- Value for Money: 9/10
- Performance & Speed: 8.8/10
- Documentation & Support: 8/10

## Alternatives

- [Plain](https://finderatlas.com/tools/plain): AI-powered support platform for B2B teams, unifying Slack, email and chat in one workspace ([compare](https://finderatlas.com/compare/fernand-vs-plain))

## Recent updates

- 2026-09-30: Added AI triage
- 2026-07-15: Launched Slack Connect synchronization, routing customer Slack channels into the shared inbox with full triage and AI...
- 2026-07-08: Introduced Scoped API Keys with granular read/write permissions tailored for coding agents (Cursor, Claude Code)
- 2026-07-01: Added AI Instructions for setting AI agent guidelines

## FAQ

**How does Fernand's per-user pricing work?**

The paid plan costs $29 per active human per month. An active human is someone who can reply to customers. Other team members can view the inbox at no cost, and seats are unlimited on both plans.

**Does Fernand charge extra for AI replies?**

No. According to the pricing page, AI replies and the chat agent are included in both plans with no per-resolution charge. The difference is the AI training data limit: 10 MB on the free plan and 50 MB on the paid plan.

**Is there a free plan or free trial?**

There is a free plan at $0 with no credit card. It includes email, live chat, a knowledge base, the API and unlimited seats, limited to 100 sent messages per month and 5 inboxes, and outgoing email carries a "Sent via Fernand" line. The pricing page does not mention a time-limited trial.

**Can I connect customer Slack channels to Fernand?**

Yes, through Slack Connect, which is part of the $29 paid plan. Messages from shared customer channels appear in the Fernand inbox.

**Can Fernand show customer data from our own backend?**

Yes. You can point Fernand at any HTTP endpoint and display the returned data in the conversation sidebar using Liquid templates.

**Can I import data from another helpdesk?**

Yes, on the paid plan. Fernand lists import from Zendesk, Intercom, Front, Help Scout, Crisp and others.