# Fin

> AI customer agent that resolves support conversations across chat, email and voice, billed per outcome

- Category: [Customer Support](https://finderatlas.com/categories/customer-support)
- Pricing: Free trial
- Website: https://fin.ai
- Platforms: Web, API
- API: available
- Made by: Intercom, founded 2011, San Francisco, USA
- Last updated: 2026-10-20
- FinderAtlas page: https://finderatlas.com/tools/fin

## Overview

Fin is an AI customer agent from Intercom that handles customer conversations on its own and passes them to human teammates when needed. It answers questions using a company's help content and connected systems, and it works over chat, email, voice, Slack, social channels and more, in dozens of languages, around the clock. Fin is offered in four roles (Service, Sales, Ecommerce and Success) and can run multi-step Procedures that read and write to third-party systems, for example updating accounts or processing refunds.

## Key features

- Fin Procedures
- Multi-channel support
- Four agent roles
- Proprietary models
- Self-managed configuration
- Testing and observability
- Fin Operator
- Data connectors and MCP
- Security and compliance

## Pricing

- **Fin with your current helpdesk** ($0.99/outcome): Fin added to Salesforce, HubSpot and other helpdesks
- **Fin with Intercom** ($0.99/outcome): Fin plus the Intercom helpdesk, from $0.99 per outcome plus $29 per helpdesk seat per month
- **Pro add-on** ($100/month): Add-on from $100 per month for advanced tooling

## Best for

- Automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk

## Who uses it

- Customer support teams
- ecommerce and retail brands
- software and technology companies
- financial services
- customer success and sales teams

## Strengths

- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
- Procedures can take actions such as refunds and account updates, not only answer questions.
- 14-day free trial with unlimited outcomes and no credit card.
- Broad connector list plus MCP and REST API options.
- Simulations and regression testing let teams check changes before release.

## Limitations

- Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
- Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
- The non-Intercom plan has a 50 outcome per month minimum.
- The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.

## Not recommended for

- Teams wanting a flat monthly price, very small teams under the 50 outcomes per month minimum on the non-Intercom plan

## Integrations

- Intercom
- Zendesk
- Freshdesk
- Salesforce
- HubSpot
- Shopify
- Stripe
- Slack
- WhatsApp
- Jira
- Linear
- GitHub
- Notion
- Zapier
- Snowflake

## FinderAtlas editorial scores (out of 10)

- Ease of Use: 8/10
- Feature Depth: 9/10
- Value for Money: 7.5/10
- Performance & Speed: 8.5/10
- Documentation & Support: 8/10

## Alternatives

- [Wonderful](https://finderatlas.com/tools/wonderful): Enterprise AI agents and operating layer for customer service across voice, chat and email ([compare](https://finderatlas.com/compare/fin-vs-wonderful))
- [Assistly](https://finderatlas.com/tools/assistly): AI chat assistant that answers website visitors and captures leads around the clock ([compare](https://finderatlas.com/compare/assistly-vs-fin))
- [Decagon](https://finderatlas.com/tools/decagon): Enterprise AI agents that resolve customer conversations across chat, email and voice ([compare](https://finderatlas.com/compare/decagon-vs-fin))
- [Siena AI](https://finderatlas.com/tools/siena-ai): AI customer service agents that resolve e-commerce support tickets in your brand voice ([compare](https://finderatlas.com/compare/fin-vs-siena-ai))
- [Crescendo](https://finderatlas.com/tools/crescendo): AI-native customer experience platform with AI agents and human specialists on one stack ([compare](https://finderatlas.com/compare/crescendo-vs-fin))
- [Sierra](https://finderatlas.com/tools/sierra): Enterprise AI agents that handle customer conversations across voice, chat and messaging, priced by outcome ([compare](https://finderatlas.com/compare/fin-vs-sierra))

## Recent updates

- 2026-09-01: Fin Voice: Procedures with Operator
- 2026-09-01: Content recommendations in Operator
- 2026-09-01: Monitors: New QA permissions

## FAQ

**How much does Fin cost?**

The pricing page lists $0.99 per outcome (such as a resolution). On Intercom, a helpdesk seat is $29 per month on top. On other helpdesks there is a 50 outcome per month minimum and no setup or platform fees.

**Is there a free trial?**

Yes. The trial runs 14 days with no credit card required and unlimited outcomes. Extensions are available through the sales team.

**Do I need Intercom to use Fin?**

No. Fin can run on top of other helpdesks such as Salesforce, Zendesk, HubSpot and Freshdesk, as well as natively in Intercom.

**What counts as a billable outcome?**

Resolution, Procedure handoff, disqualification and self-serve routing cost $0.99 each, and Qualification costs $9.99. Only one outcome is charged per conversation, and conversations that go to your team without an outcome are not charged.

**Which channels does Fin support?**

Voice, chat, email, Slack, social channels and others, including WhatsApp, SMS, Instagram and Facebook, Discord and Twilio. Fin Voice is custom priced and offered to select customers through sales.

**Can Fin take actions in other systems?**

Yes. Procedures and data connectors let Fin read and write to connected systems, for example processing refunds, using pre-built connectors, MCP, or custom API integrations.