# Siena AI

> AI customer service agents that resolve e-commerce support tickets in your brand voice

- Category: [AI Customer Support](https://finderatlas.com/categories/ai-customer-support)
- Pricing: Paid
- Website: https://www.siena.cx
- Platforms: Web
- Made by: Siena AI, founded 2022, New York, NY
- Last updated: 2026-10-19
- FinderAtlas page: https://finderatlas.com/tools/siena-ai

## Overview

Siena AI is an AI customer experience platform for consumer and e-commerce brands. Its core product is a customer service agent that answers shopper questions and handles post-purchase tasks such as order tracking, address updates, return labels, refunds, replacements and subscription changes. The agent is configured with a brand's tone of voice, business rules and guardrails, and hands conversations to human agents when needed.

## Key features

- Customer Service Agent
- Post-Purchase Workflows
- Subscription Management
- Shopping Agent
- Social Agent
- Reviews Agent
- QA Agent and Topics Explorer
- Agent Assist
- Guardrails and Controls

## Pricing

- **Platform** ($750/month): Flat fee for access to the core AI system
- **Automation Pack** ($0.90/ticket): Usage charge per automated ticket

## Best for

- Brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests

## Who uses it

- E-commerce Brands
- Direct-to-Consumer Brands
- Customer Support Teams
- CX Leaders

## Strengths

- Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
- Covers support, shopping, social, reviews and QA agents on one platform.
- Transparent base pricing: $750/month plus $0.90 per automated ticket.
- Enterprise controls including SOC 2 Type II, SAML SSO and audit logs.
- Funded company with a $17M Series A and a customer list of recognizable DTC brands.

## Limitations

- $750/month minimum platform fee is high for small stores.
- No free tier or self-serve trial listed.
- Implementation and support pricing is not published.
- Focused on e-commerce brands, so less suited to B2B or non-commerce support.

## Not recommended for

- Very small stores with low ticket volume, or teams wanting a self-serve free tier

## Integrations

- Zendesk
- Gorgias
- Intercom
- Dixa
- Gladly
- Kustomer
- Shopify
- Stripe
- Recharge
- Skio
- Ordergroove
- Loop Returns
- AfterShip
- ShipBob
- Klaviyo
- Okendo
- Yotpo
- Slack

## FinderAtlas editorial scores (out of 10)

- Ease of Use: 7.8/10
- Feature Depth: 8.5/10
- Value for Money: 7.2/10
- Performance & Speed: 8/10
- Documentation & Support: 7.6/10

## Alternatives

- [Assistly](https://finderatlas.com/tools/assistly): AI chat assistant that answers website visitors and captures leads around the clock ([compare](https://finderatlas.com/compare/assistly-vs-siena-ai))
- [Sierra](https://finderatlas.com/tools/sierra): Enterprise AI agents that handle customer conversations across voice, chat and messaging, priced by outcome ([compare](https://finderatlas.com/compare/siena-ai-vs-sierra))
- [Fin](https://finderatlas.com/tools/fin): AI customer agent that resolves support conversations across chat, email and voice, billed per outcome ([compare](https://finderatlas.com/compare/fin-vs-siena-ai))
- [Wonderful](https://finderatlas.com/tools/wonderful): Enterprise AI agents and operating layer for customer service across voice, chat and email ([compare](https://finderatlas.com/compare/siena-ai-vs-wonderful))
- [Decagon](https://finderatlas.com/tools/decagon): Enterprise AI agents that resolve customer conversations across chat, email and voice ([compare](https://finderatlas.com/compare/decagon-vs-siena-ai))
- [Crescendo](https://finderatlas.com/tools/crescendo): AI-native customer experience platform with AI agents and human specialists on one stack ([compare](https://finderatlas.com/compare/crescendo-vs-siena-ai))

## Recent updates

- 2026-05-01: Connect Any Vendor with AI, which lets users connect Siena to a vendor by describing the integration
- 2026-01-01: Added support for customers sending video in warranty, troubleshooting and product questions
- 2025-11-01: Intelligent Follow-ups when customers stop responding
- 2025-10-01: Custom Siena Chat trigger to launch chat from any site element
- 2025-08-01: Reviews Agent released

## FAQ

**How much does Siena AI cost?**

The pricing page lists a $750/month platform fee plus $0.90 per automated ticket. Support and implementation is offered without a listed price, and the page invites visitors to request a tailored quote.

**Which helpdesks does Siena AI work with?**

The integrations page lists Dixa, Gladly, Gorgias, Intercom, Kustomer and Zendesk, plus custom apps.

**Can Siena AI process refunds and returns?**

According to the site, the agent can handle returns, refunds, replacements, address updates and subscription changes, using integrations such as Loop Returns, Recharge and Shopify.

**Does Siena AI hand off to human agents?**

Yes. The site describes handoff to human agents with handoff notes, along with brand voice settings and business rules that limit what the AI does.

**Is there a free trial?**

No free trial or free plan is listed. The pricing page mentions an unlimited testing environment as part of the platform fee.

**Is Siena AI secure?**

The pricing page lists SOC 2 Type II compliance, SAML SSO, granular permissions and audit logs. A trust center is linked from the site.