Assistly
AI chat assistant that answers website visitors and captures leads around the clock
Freemium
Crescendo
AI-native customer experience platform with AI agents and human specialists on one stack
Paid
Verdict
Assistly is listed under Live Chat Tools and Crescendo under Customer Support. Assistly scores higher in FinderAtlas's editorial review (7.7 vs 7.3 out of 10). Only Assistly has a free plan or trial. Only Assistly offers an API.
Best overall
Assistly
- Small service businesses
- Online stores
- SaaS teams
- Agencies managing client websites
Choose Assistly if
- You want a tool built for answering common visitor questions after hours.
- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.
Choose Crescendo if
- You want a tool built for omnichannel support automation with managed human backup for mid-size and larger brands.
- Covers voice, chat, email and text in a single platform.
- Includes quality scoring of every conversation instead of sampled review.
- Best value
- Assistly
- Best for beginners
- Crescendo
- Best for business
- Crescendo
Features
19 features compared.
- Answers from your own contentAssistlyAvailableCrescendoNot available
- Multilingual repliesAssistlyAvailableCrescendoNot available
- Lead capture and alertsAssistlyAvailableCrescendoNot available
- Human takeoverAssistlyAvailableCrescendoNot available
- Shared inboxAssistlyAvailableCrescendoNot available
- WhatsApp answeringAssistlyAvailableCrescendoNot available
- Booking in chatAssistlyAvailableCrescendoNot available
- One-line installAssistlyAvailableCrescendoNot available
- Signed in users and AI actionsAssistlyAvailableCrescendoNot available
- REST APIAssistlyAvailableCrescendoNot available
- Concierge AgentAssistlyNot availableCrescendoAvailable
- Agent AssistAssistlyNot availableCrescendoAvailable
- Applied InsightsAssistlyNot availableCrescendoAvailable
- Quality AgentAssistlyNot availableCrescendoAvailable
- Optimization AgentAssistlyNot availableCrescendoAvailable
- Integration AgentAssistlyNot availableCrescendoAvailable
- Knowledge AgentAssistlyNot availableCrescendoAvailable
- Simulation AgentAssistlyNot availableCrescendoAvailable
- Safe Action FrameworkAssistlyNot availableCrescendoAvailable
Pricing
Plans as listed by each vendor. Check their sites for current prices.
- Pricing modelAssistlyFreemiumCrescendoPaid
- Free planAssistlyYesCrescendoNo
- Starting priceAssistly$0Crescendo$2,900
- PlansAssistly5 plansCrescendo2 plans
Assistly plans
Free
$0
Free to start, no card needed
- 50 chats a month
- Reads up to 25 pages of your website and help docs
- 1 integration (website chat)
- 3 knowledge files
- Powered by Assistly badge
Basic
$29.99/month
Your own chat with no badge
- 500 chats a month
- Reads up to 50 pages
- 2 integrations
- 10 knowledge files
- WhatsApp answering
- No Assistly badge
Starter
$79/month
For a one location business
- No monthly chat limit
- Reads up to 100 pages
- 3 integrations
- 25 knowledge files
- Hot lead scoring
- After hours mode
- Lead export to Excel
- You plus 2 team members
Pro
Most popular$149/month
For businesses that live on leads
- Reads up to 300 pages
- Unlimited integrations
- Unlimited knowledge files
- Verified signed in users
- AI actions on your own system
- Insights dashboard
Premium
$299/month
For busy teams and multiple sites
- Reads up to 1,000 pages
- Up to 5 websites
- Full white label
- REST API
- Unlimited team members
- Priority support
Crescendo plans
Managed AI
Most popular$2,900/month
AI agents resolving conversations, billed as a platform fee plus usage
- $1.25 per solve
- volume discounts
- no setup fees
Managed AI & Superhumans
Custom/custom
AI agents combined with human specialists
- Human agents included
- quoted by sales
- reportedly about $2.25 per solve
Our ratings
Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.
- Assistly
- 7.7overall
- Crescendo
- 7.3overall
Answer Quality & Knowledge Training
- Assistly
- 7.5
- Crescendo
- Not rated
Lead Capture & Inbox
- Assistly
- 8.0
- Crescendo
- Not rated
Ease of Setup
- Assistly
- 8.5
- Crescendo
- Not rated
Integrations & Channels
- Assistly
- 7.0
- Crescendo
- Not rated
Pricing Clarity
- Assistly
- 7.5
- Crescendo
- Not rated
Ease of Use
- Assistly
- Not rated
- Crescendo
- 7.0
Feature Depth
- Assistly
- Not rated
- Crescendo
- 8.4
Value for Money
- Assistly
- Not rated
- Crescendo
- 6.5
Performance & Speed
- Assistly
- Not rated
- Crescendo
- 7.5
Documentation & Support
- Assistly
- Not rated
- Crescendo
- 7.0
Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.
Pros and cons
Assistly
Pros
- Permanent free plan with 50 chats a month and no card required.
- Setup is one line of code, with guides for the main website builders.
- Answers in the visitor's language and trains on pages and uploaded files.
- Human takeover, lead status tracking and email or phone alerts are on every plan.
- Plain trust page covering hosting, encryption, two step sign in and data deletion.
Cons
- Very new product (domain registered April 2026), with no public customer count or independent reviews found.
- Paid billing is not open yet, so paid plan prices may still change.
- Web only: no native mobile app or browser extension.
- WhatsApp on the Free plan and each extra integration beyond the plan limit cost $19.99 a month; extra team members cost $19 a month.
- Replies depend on OpenAI models, so chat content is sent to a third party.
Crescendo
Pros
- Covers voice, chat, email and text in a single platform.
- Includes quality scoring of every conversation instead of sampled review.
- Lists SOC 2 Type II, HIPAA, ISO 27001 and GDPR compliance.
- Pairs software with a deployed team that calibrates the platform.
- Simulation agent lets teams test changes before release.
Cons
- No public pricing on the current site; demo required and prices have been reported inconsistently.
- Reported $2,900 minimum monthly fee puts it out of reach for small teams.
- No free tier, free trial or self-serve signup found.
- Third-party reviewers note that the term "solve" is not clearly defined.
Platforms
- WebAssistlySupportedCrescendoSupported
- WindowsAssistlyNot supportedCrescendoNot supported
- macOSAssistlyNot supportedCrescendoNot supported
- iOSAssistlyNot supportedCrescendoNot supported
- AndroidAssistlyNot supportedCrescendoNot supported
- APIAssistlySupportedCrescendoNot supported
- Browser ExtensionAssistlyNot supportedCrescendoNot supported
Integrations
Assistly
8 integrations- WordPress
- Wix
- Squarespace
- Shopify
- Webflow
- GoDaddy
- OpenAI
Crescendo
No integrations listed.
Company
- CompanyAssistlyAssistlyCrescendoCrescendo
- FoundedAssistly2026CrescendoNot listed
- HeadquartersAssistlyNot listedCrescendoSan Francisco, CA
- ListingAssistlyClaimedCrescendoClaimed
Frequently asked questions
Is Assistly better than Crescendo?
It depends on your workflow. Assistly is built for answering common visitor questions after hours. Crescendo is built for omnichannel support automation with managed human backup for mid-size and larger brands.
What are the key feature differences between Assistly and Crescendo?
Assistly: AI chat assistant that answers website visitors and captures leads around the clock. Crescendo: AI-native customer experience platform with AI agents and human specialists on one stack.
Does Assistly or Crescendo have a free plan?
Assistly has a free plan or trial; Crescendo is paid only.
Which is cheaper, Assistly or Crescendo?
Assistly starts at $0 and Crescendo starts at $2,900. See the pricing table above for what each tier includes.