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Otter.ai vs Zapier

Features, pricing, ratings, and pros and cons, side by side.

Verdict

Otter.ai is listed under Audio & Speech AI and Zapier under Productivity. Both have a free plan or trial. Only Otter.ai is available on Windows, macOS and iOS. Only Zapier is available on CLI.

Best overall

Otter.ai

  • Sales teams
  • Students and educators
  • Journalists and media teams
  • Recruiters

Choose Otter.ai if

  • You want a tool built for meeting transcription and summaries.
  • Permanent free plan with 300 monthly transcription minutes.
  • Works through a notetaker bot or bot-free via desktop apps and Chrome extension.

Choose Zapier if

  • You want a tool built for connecting SaaS apps without code, adding AI steps to existing business workflows, giving AI assistants controlled access to business tools.
  • Connects 9,000+ apps, one of the largest integration libraries in automation.
  • Free plan with 100 tasks per month and a 14-day Professional trial with no credit card.
Best for beginners
Zapier
Best for business
Otter.ai

Features

17 features compared.

  • Live transcription
    Otter.ai
    Available
    Zapier
    Not available
  • Notetaker bot
    Otter.ai
    Available
    Zapier
    Not available
  • Bot-free recording
    Otter.ai
    Available
    Zapier
    Not available
  • AI summaries and action items
    Otter.ai
    Available
    Zapier
    Not available
  • Otter AI Chat
    Otter.ai
    Available
    Zapier
    Not available
  • Channels
    Otter.ai
    Available
    Zapier
    Not available
  • File import
    Otter.ai
    Available
    Zapier
    Not available
  • CRM sync
    Otter.ai
    Available
    Zapier
    Not available
  • Otter MCP server
    Otter.ai
    Available
    Zapier
    Not available
  • Zaps
    Otter.ai
    Not available
    Zapier
    Available
  • Zapier Agents
    Otter.ai
    Not available
    Zapier
    Available
  • Zapier MCP
    Otter.ai
    Not available
    Zapier
    Available
  • AI by Zapier and Copilot
    Otter.ai
    Not available
    Zapier
    Available
  • Tables, Forms and Chatbots
    Otter.ai
    Not available
    Zapier
    Available
  • Canvas
    Otter.ai
    Not available
    Zapier
    Available
  • Zapier SDK and API
    Otter.ai
    Not available
    Zapier
    Available
  • Governance Controls
    Otter.ai
    Not available
    Zapier
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Otter.ai
    Freemium
    Zapier
    Freemium
  • Free plan
    Otter.ai
    Yes
    Zapier
    Yes
  • Starting price
    Otter.ai
    $0
    Zapier
    $0
  • Plans
    Otter.ai
    4 plans
    Zapier
    4 plans

Otter.ai plans

  • Basic

    $0

    For those who want to give it a try

    • 300 monthly transcription minutes
    • 30 minutes per conversation
    • 3 lifetime file imports
    • Live transcription
    • AI Chat
    • iOS and Android apps

  • Pro

    Most popular

    $16.99/user/mo

    For individuals and small teams

    • 1,200 monthly transcription minutes
    • 90 minutes per meeting
    • 10 monthly file imports
    • Advanced search and export
    • Custom vocabulary
    • Salesforce and HubSpot and Zapier integrations

  • Business

    $30/user/mo

    For medium-sized teams

    • Unlimited meetings and recordings
    • 4 hours per meeting
    • Unlimited file imports
    • 3 concurrent meetings
    • Custom AI workflows
    • Admin activity logs and usage analytics
    • Prioritized support

  • Enterprise

    Custom/custom

    For large teams and companies

    • Everything in Business
    • SSO and SCIM and Domain Capture
    • Otter API and Webhooks
    • Custom CRM and dialer integrations
    • HIPAA compliance add-on
    • Customer Success Program

Zapier plans

  • Free

    $0

    Entry plan for trying automation

    • 100 tasks/month
    • two-step Zaps
    • unlimited Zaps
    • Tables and Forms
    • limited Copilot

  • Professional

    Most popular

    $29.99/month

    Individuals and small teams building multi-step automations

    • From 750 tasks/month
    • multi-step Zaps
    • premium apps
    • webhooks
    • filters and paths
    • AI by Zapier

  • Team

    $103.50/month

    Teams collaborating on shared automations

    • From 2,000 tasks/month
    • 25 seats
    • shared workspace and connections
    • SAML SSO
    • priority support

  • Enterprise

    Custom/custom

    Large organisations needing governance and scale

    • Unlimited users
    • SCIM provisioning
    • advanced admin controls
    • observability and analytics
    • technical account manager

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Otter.ai
8.4overall
Zapier
8.3overall

Otter.ai leads in 2 categories and Zapier in 0.

  • Transcription Accuracy

    Otter.ai
    8.4
    Zapier
    Not rated

  • Meeting Summaries & Action Items

    Otter.ai
    8.5
    Zapier
    Not rated

  • Integrations

    Otter.ai
    8.3
    Zapier
    Not rated

  • Ease of Use

    Otter.ai leads by 0.4
    Otter.ai
    9.0
    Zapier
    8.6

  • Value for Money

    Otter.ai leads by 0.6
    Otter.ai
    7.8
    Zapier
    7.2

  • Feature Depth

    Otter.ai
    Not rated
    Zapier
    9.0

  • Performance & Speed

    Otter.ai
    Not rated
    Zapier
    8.0

  • Documentation & Support

    Otter.ai
    Not rated
    Zapier
    8.5

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Otter.ai

Pros

  • Permanent free plan with 300 monthly transcription minutes
  • Works through a notetaker bot or bot-free via desktop apps and Chrome extension
  • Summaries, action items and AI Chat across past meetings
  • Apps for web, iOS, Android, Mac and Windows, rated 4.8 on the App Store from 86K ratings
  • Integrations with Zoom, Teams, Google Meet, Slack and CRMs such as Salesforce and HubSpot

Cons

  • Free plan caps conversations at 30 minutes and file imports at 3 lifetime
  • Pro caps monthly transcription at 1,200 minutes and meetings at 90 minutes
  • Business costs $30 per user per month on monthly billing
  • API access, SSO and HIPAA add-on require the Enterprise plan
  • Transcription is limited to six listed languages

Zapier

Pros

  • Connects 9,000+ apps, one of the largest integration libraries in automation.
  • Free plan with 100 tasks per month and a 14-day Professional trial with no credit card.
  • Zapier MCP is included on every plan and works with Claude, ChatGPT and Cursor.
  • Enterprise governance options include SSO, SCIM, action restrictions and log streaming.
  • Agents, Chatbots, Tables and Forms sit in the same account as Zaps.

Cons

  • Task-based pricing rises quickly: Team starts at $103.50/month and Professional at 2,000 tasks is $73.50/month on monthly billing.
  • The free plan is limited to 100 tasks and two-step Zaps with 15-minute polling.
  • Agents activities and Chatbots are billed as add-ons outside the plan's task pool.
  • No official mobile app and no self-hosted option were found.

Platforms

  • Web
    Otter.ai
    Supported
    Zapier
    Supported
  • Windows
    Otter.ai
    Supported
    Zapier
    Not supported
  • macOS
    Otter.ai
    Supported
    Zapier
    Not supported
  • iOS
    Otter.ai
    Supported
    Zapier
    Not supported
  • Android
    Otter.ai
    Supported
    Zapier
    Not supported
  • API
    Otter.ai
    Supported
    Zapier
    Supported
  • Browser Extension
    Otter.ai
    Not supported
    Zapier
    Not supported
  • Chrome Extension
    Otter.ai
    Supported
    Zapier
    Not supported
  • CLI
    Otter.ai
    Not supported
    Zapier
    Supported

Integrations

Otter.ai

13 integrations
  • Zoom
  • Microsoft Teams
  • Google Meet
  • Google Calendar
  • Slack
  • Salesforce
  • HubSpot
  • Zapier
  • Dropbox
  • Google Drive
  • Asana
  • ClickUp
  • Claude

Zapier

7 integrations
  • Slack
  • Claude
  • ChatGPT
  • Cursor
  • Datadog
  • Splunk
  • Amazon Bedrock

Company

  • Company
    Otter.ai
    Otter.ai, Inc.
    Zapier
    Zapier, Inc.
  • Founded
    Otter.ai
    2016
    Zapier
    2011
  • Headquarters
    Otter.ai
    Mountain View, CA
    Zapier
    San Francisco, CA
  • Listing
    Otter.ai
    Claimed
    Zapier
    Claimed

Frequently asked questions

Is Otter.ai better than Zapier?

It depends on your workflow. Otter.ai is built for meeting transcription and summaries. Zapier is built for connecting SaaS apps without code, adding AI steps to existing business workflows, giving AI assistants controlled access to business tools.

What are the key feature differences between Otter.ai and Zapier?

Otter.ai: Record, transcribe and summarize meetings, with action items and searchable AI chat. Zapier: Connect AI models and 9,000+ business apps into automated workflows and agents.

Does Otter.ai or Zapier have a free plan?

Yes, both do. Otter.ai is freemium and Zapier is freemium, and each has a free plan or trial.

Which is cheaper, Otter.ai or Zapier?

Both can be used for free. Paid plans differ in limits and features, so compare the tiers in the pricing table above.