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Assistly vs Siena AI

Features, pricing, ratings, and pros and cons, side by side.

Verdict

Assistly is listed under Live Chat Tools and Siena AI under AI Customer Support. Only Assistly has a free plan or trial. Only Assistly offers an API.

Best overall

Siena AI

  • E-commerce Brands
  • Direct-to-Consumer Brands
  • Customer Support Teams
  • CX Leaders

Choose Assistly if

  • You want a tool built for answering common visitor questions after hours.
  • Permanent free plan with 50 chats a month and no card required.
  • Setup is one line of code, with guides for the main website builders.

Choose Siena AI if

  • You want a tool built for brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests.
  • Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
  • Covers support, shopping, social, reviews and QA agents on one platform.
Best value
Assistly
Best for beginners
Siena AI
Best for business
Siena AI

Features

19 features compared.

  • Answers from your own content
    Assistly
    Available
    Siena AI
    Not available
  • Multilingual replies
    Assistly
    Available
    Siena AI
    Not available
  • Lead capture and alerts
    Assistly
    Available
    Siena AI
    Not available
  • Human takeover
    Assistly
    Available
    Siena AI
    Not available
  • Shared inbox
    Assistly
    Available
    Siena AI
    Not available
  • WhatsApp answering
    Assistly
    Available
    Siena AI
    Not available
  • Booking in chat
    Assistly
    Available
    Siena AI
    Not available
  • One-line install
    Assistly
    Available
    Siena AI
    Not available
  • Signed in users and AI actions
    Assistly
    Available
    Siena AI
    Not available
  • REST API
    Assistly
    Available
    Siena AI
    Not available
  • Customer Service Agent
    Assistly
    Not available
    Siena AI
    Available
  • Post-Purchase Workflows
    Assistly
    Not available
    Siena AI
    Available
  • Subscription Management
    Assistly
    Not available
    Siena AI
    Available
  • Shopping Agent
    Assistly
    Not available
    Siena AI
    Available
  • Social Agent
    Assistly
    Not available
    Siena AI
    Available
  • Reviews Agent
    Assistly
    Not available
    Siena AI
    Available
  • QA Agent and Topics Explorer
    Assistly
    Not available
    Siena AI
    Available
  • Agent Assist
    Assistly
    Not available
    Siena AI
    Available
  • Guardrails and Controls
    Assistly
    Not available
    Siena AI
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Assistly
    Freemium
    Siena AI
    Paid
  • Free plan
    Assistly
    Yes
    Siena AI
    No
  • Starting price
    Assistly
    $0
    Siena AI
    $750
  • Plans
    Assistly
    5 plans
    Siena AI
    2 plans

Assistly plans

  • Free

    $0

    Free to start, no card needed

    • 50 chats a month
    • Reads up to 25 pages of your website and help docs
    • 1 integration (website chat)
    • 3 knowledge files
    • Powered by Assistly badge

  • Basic

    $29.99/month

    Your own chat with no badge

    • 500 chats a month
    • Reads up to 50 pages
    • 2 integrations
    • 10 knowledge files
    • WhatsApp answering
    • No Assistly badge

  • Starter

    $79/month

    For a one location business

    • No monthly chat limit
    • Reads up to 100 pages
    • 3 integrations
    • 25 knowledge files
    • Hot lead scoring
    • After hours mode
    • Lead export to Excel
    • You plus 2 team members

  • Pro

    Most popular

    $149/month

    For businesses that live on leads

    • Reads up to 300 pages
    • Unlimited integrations
    • Unlimited knowledge files
    • Verified signed in users
    • AI actions on your own system
    • Insights dashboard

  • Premium

    $299/month

    For busy teams and multiple sites

    • Reads up to 1,000 pages
    • Up to 5 websites
    • Full white label
    • REST API
    • Unlimited team members
    • Priority support

Siena AI plans

  • Platform

    Most popular

    $750/month

    Flat fee for access to the core AI system

    • Core AI system
    • unlimited testing environment
    • brand voice and guardrails
    • SAML SSO
    • audit logs
    • SOC 2 Type II

  • Automation Pack

    $0.90/ticket

    Usage charge per automated ticket

    • Billed per automated ticket
    • human handoff
    • business rules

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Assistly
7.7overall
Siena AI
7.8overall

  • Answer Quality & Knowledge Training

    Assistly
    7.5
    Siena AI
    Not rated

  • Lead Capture & Inbox

    Assistly
    8.0
    Siena AI
    Not rated

  • Ease of Setup

    Assistly
    8.5
    Siena AI
    Not rated

  • Integrations & Channels

    Assistly
    7.0
    Siena AI
    Not rated

  • Pricing Clarity

    Assistly
    7.5
    Siena AI
    Not rated

  • Ease of Use

    Assistly
    Not rated
    Siena AI
    7.8

  • Feature Depth

    Assistly
    Not rated
    Siena AI
    8.5

  • Value for Money

    Assistly
    Not rated
    Siena AI
    7.2

  • Performance & Speed

    Assistly
    Not rated
    Siena AI
    8.0

  • Documentation & Support

    Assistly
    Not rated
    Siena AI
    7.6

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Assistly

Pros

  • Permanent free plan with 50 chats a month and no card required.
  • Setup is one line of code, with guides for the main website builders.
  • Answers in the visitor's language and trains on pages and uploaded files.
  • Human takeover, lead status tracking and email or phone alerts are on every plan.
  • Plain trust page covering hosting, encryption, two step sign in and data deletion.

Cons

  • Very new product (domain registered April 2026), with no public customer count or independent reviews found.
  • Paid billing is not open yet, so paid plan prices may still change.
  • Web only: no native mobile app or browser extension.
  • WhatsApp on the Free plan and each extra integration beyond the plan limit cost $19.99 a month; extra team members cost $19 a month.
  • Replies depend on OpenAI models, so chat content is sent to a third party.

Siena AI

Pros

  • Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
  • Covers support, shopping, social, reviews and QA agents on one platform.
  • Transparent base pricing: $750/month plus $0.90 per automated ticket.
  • Enterprise controls including SOC 2 Type II, SAML SSO and audit logs.
  • Funded company with a $17M Series A and a customer list of recognizable DTC brands.

Cons

  • $750/month minimum platform fee is high for small stores.
  • No free tier or self-serve trial listed.
  • Implementation and support pricing is not published.
  • Focused on e-commerce brands, so less suited to B2B or non-commerce support.

Platforms

  • Web
    Assistly
    Supported
    Siena AI
    Supported
  • Windows
    Assistly
    Not supported
    Siena AI
    Not supported
  • macOS
    Assistly
    Not supported
    Siena AI
    Not supported
  • iOS
    Assistly
    Not supported
    Siena AI
    Not supported
  • Android
    Assistly
    Not supported
    Siena AI
    Not supported
  • API
    Assistly
    Supported
    Siena AI
    Not supported
  • Browser Extension
    Assistly
    Not supported
    Siena AI
    Not supported

Integrations

Assistly

8 integrations
  • WordPress
  • Wix
  • Squarespace
  • Shopify
  • Webflow
  • GoDaddy
  • WhatsApp
  • OpenAI

Siena AI

18 integrations
  • Zendesk
  • Gorgias
  • Intercom
  • Dixa
  • Gladly
  • Kustomer
  • Shopify
  • Stripe
  • Recharge
  • Skio
  • Ordergroove
  • Loop Returns
  • AfterShip
  • ShipBob
  • Klaviyo
  • Okendo
  • Yotpo
  • Slack

Company

  • Company
    Assistly
    Assistly
    Siena AI
    Siena AI
  • Founded
    Assistly
    2026
    Siena AI
    2022
  • Headquarters
    Assistly
    Not listed
    Siena AI
    New York, NY
  • Listing
    Assistly
    Claimed
    Siena AI
    Claimed

Frequently asked questions

Is Assistly better than Siena AI?

It depends on your workflow. Assistly is built for answering common visitor questions after hours. Siena AI is built for brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests.

What are the key feature differences between Assistly and Siena AI?

Assistly: AI chat assistant that answers website visitors and captures leads around the clock. Siena AI: AI customer service agents that resolve e-commerce support tickets in your brand voice.

Does Assistly or Siena AI have a free plan?

Assistly has a free plan or trial; Siena AI is paid only.

Which is cheaper, Assistly or Siena AI?

Assistly starts at $0 and Siena AI starts at $750. See the pricing table above for what each tier includes.