Platform
Most popular$750/month
Flat fee for access to the core AI system
- Core AI system
- unlimited testing environment
- brand voice and guardrails
- SAML SSO
- audit logs
- SOC 2 Type II
Siena AI
AI customer service agents that resolve e-commerce support tickets in your brand voice
Paidsiena.cxUpdated
About Siena AI
Siena AI is an AI customer experience platform for consumer and e-commerce brands. Its core product is a customer service agent that answers shopper questions and handles post-purchase tasks such as order tracking, address updates, return labels, refunds, replacements and subscription changes. The agent is configured with a brand's tone of voice, business rules and guardrails, and hands conversations to human agents when needed.
Best for
- Brands with high ticket volume on Shopify and a helpdesk such as Gorgias or Zendesk that want to automate order, return and subscription requests
- Order and Return Handling: Automating where-is-my-order, address change, return label and refund requests.
- Subscription Support: Letting subscribers skip, pause or swap orders through chat without an agent.
- Product Recommendations: Guiding shoppers to products and routines from a chat conversation.
- Support Quality Review: Scoring every conversation automatically and finding recurring customer topics.
- Review Management: Responding to and managing product reviews with the Reviews Agent.
Not ideal for
- Very small stores with low ticket volume, or teams wanting a self-serve free tier
Popular with
- E-commerce Brands
- Direct-to-Consumer Brands
- Customer Support Teams
- CX Leaders
Screenshots
Key features
- Customer Service Agent
- Post-Purchase Workflows
- Subscription Management
- Shopping Agent
- Social Agent
- Reviews Agent
- QA Agent and Topics Explorer
- Agent Assist
- Guardrails and Controls
Pros and cons
Pros
- Wide set of named integrations across helpdesks, subscriptions, returns, shipping and reviews.
- Covers support, shopping, social, reviews and QA agents on one platform.
- Transparent base pricing: $750/month plus $0.90 per automated ticket.
- Enterprise controls including SOC 2 Type II, SAML SSO and audit logs.
- Funded company with a $17M Series A and a customer list of recognizable DTC brands.
Cons
- $750/month minimum platform fee is high for small stores.
- No free tier or self-serve trial listed.
- Implementation and support pricing is not published.
- Focused on e-commerce brands, so less suited to B2B or non-commerce support.
Pricing
Plans as listed by the vendor on . Check their site for current prices.
Automation Pack
$0.90/ticket
Usage charge per automated ticket
- Billed per automated ticket
- human handoff
- business rules
Our ratings
Scored out of 10 by the Finder Atlas editorial team.
7.8overall
- Ease of Use
- 7.8
- Feature Depth
- 8.5
- Value for Money
- 7.2
- Performance & Speed
- 8.0
- Documentation & Support
- 7.6
Platforms and integrations
Available on
- Web
Works with
- Zendesk
- Gorgias
- Intercom
- Dixa
- Gladly
- Kustomer
- Shopify
- Stripe
- Recharge
- Skio
- Ordergroove
- Loop Returns
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Release history
Connect Any Vendor with AI, which lets users connect Siena to a vendor by describing the integration
Connect Any Vendor with AI, which lets users connect Siena to a vendor by describing the integration.
Added support for customers sending video in warranty, troubleshooting and product questions
Added support for customers sending video in warranty, troubleshooting and product questions.
Intelligent Follow-ups when customers stop responding
Intelligent Follow-ups when customers stop responding.
Custom Siena Chat trigger to launch chat from any site element
Custom Siena Chat trigger to launch chat from any site element.
Reviews Agent released
Reviews Agent released.
Reviews
No reviews yet
Used Siena AI? Help others decide by sharing your experience.
Frequently asked questions
How much does Siena AI cost?
The pricing page lists a $750/month platform fee plus $0.90 per automated ticket. Support and implementation is offered without a listed price, and the page invites visitors to request a tailored quote.
Which helpdesks does Siena AI work with?
The integrations page lists Dixa, Gladly, Gorgias, Intercom, Kustomer and Zendesk, plus custom apps.
Can Siena AI process refunds and returns?
According to the site, the agent can handle returns, refunds, replacements, address updates and subscription changes, using integrations such as Loop Returns, Recharge and Shopify.
Does Siena AI hand off to human agents?
Yes. The site describes handoff to human agents with handoff notes, along with brand voice settings and business rules that limit what the AI does.
Is there a free trial?
No free trial or free plan is listed. The pricing page mentions an unlimited testing environment as part of the platform fee.
Is Siena AI secure?
The pricing page lists SOC 2 Type II compliance, SAML SSO, granular permissions and audit logs. A trust center is linked from the site.
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