Fernand
VerifiedFREE_TRIALThe calm, keyboard-first customer support platform built for small SaaS founders
Overview & Description
Fernand is a calm, distraction-free customer support platform specifically engineered for bootstrapped SaaS founders, indie hackers, and small technical product teams. Created by Antoine Minoux and Cyril Nicodème, Fernand rejects the bloated, ticket-centric complexity, slow dashboards, and punitive per-resolution AI pricing typical of legacy helpdesks like Zendesk and Intercom.
- ✔Exceptional speed (sub-100ms page loads) and distraction-free "calm" user interface.
- ✔Zero markup or penalty fees for AI agent usage and resolutions.
- ✔Free viewer seats enable engineering and product teams to stay close to customer feedback without blowing support budgets.
- ✔Direct Stripe payment management and custom backend API integration in the sidebar.
- ✔Seamless Slack Connect synchronization keeps informal conversations accountable.
- ✖Massive multi-tiered enterprise call centers (500+ agents) needing legacy telephony
- ✖rigid SLA tier enforcement
- ✖and complex bureaucracy
Screenshots & Interface
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Pros & Cons Breakdown
Key Strengths (Pros)
- ✓Exceptional speed (sub-100ms page loads) and distraction-free "calm" user interface.
- ✓Zero markup or penalty fees for AI agent usage and resolutions.
- ✓Free viewer seats enable engineering and product teams to stay close to customer feedback without blowing support budgets.
- ✓Direct Stripe payment management and custom backend API integration in the sidebar.
- ✓Seamless Slack Connect synchronization keeps informal conversations accountable.
Limitations (Cons)
- ✕No dedicated native iOS or Android mobile application (relies on mobile responsive web).
- ✕Lacks enterprise helpdesk compliance features like complex phone IVR trees, multi-department SLA tier countdowns, or call center routing.
- ✕No permanent free tier for zero-budget projects (only 14-day trial).
Core Capabilities & Features
Pricing Plans & Tiers
Choose the right plan for your budget and workflow
All-Inclusive SaaS
Transparent, all-inclusive plan for active support responders
Supported Platforms
Integrations
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Release History & Product Evolution
Community Q&A
Got a question? Ask communityQ: How does Fernand's per-user pricing work?
▲ 0 votesFernand charges a flat $29 per active user per month. Users are only considered "active" if they have permissions to reply directly to customer inquiries. You can invite your entire development and product team as free viewers to review tickets, leave internal notes, and inspect bug reports at zero additional cost.
Q: Does Fernand charge extra for AI bot answers or resolutions?
▲ 0 votesNo. Unlike tools that charge $0.99+ per AI resolution, Fernand's AI agent and smart drafting capabilities are bundled into the base subscription with zero resolution surcharges.
Q: Can I connect customer Slack channels to Fernand?
▲ 0 votesYes. With Slack Connect support, messages from external customer Slack channels land directly into your Fernand inbox, allowing your team to triage, assign, draft AI responses, and collaborate with internal notes without losing history.
Q: Can Fernand display customer data from our internal database or API?
▲ 0 votesYes. You can configure a custom API endpoint in Fernand settings. Whenever a conversation opens, Fernand sends a secure GET request with the customer's email and renders your custom JSON data (e.g., plan, database ID, MRR, usage limits) directly in the sidebar.
Q: Is there a free trial or free tier?
▲ 0 votesFernand offers a full-featured 14-day free trial that requires no credit card to start. There is no permanent free tier, but cancelation is possible anytime without penalty.
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Frequently Asked Questions (FAQ)
How does Fernand's per-user pricing work?
Fernand charges a flat $29 per active user per month. Users are only considered "active" if they have permissions to reply directly to customer inquiries. You can invite your entire development and product team as free viewers to review tickets, leave internal notes, and inspect bug reports at zero additional cost.
Does Fernand charge extra for AI bot answers or resolutions?
No. Unlike tools that charge $0.99+ per AI resolution, Fernand's AI agent and smart drafting capabilities are bundled into the base subscription with zero resolution surcharges.
Can I connect customer Slack channels to Fernand?
Yes. With Slack Connect support, messages from external customer Slack channels land directly into your Fernand inbox, allowing your team to triage, assign, draft AI responses, and collaborate with internal notes without losing history.
Can Fernand display customer data from our internal database or API?
Yes. You can configure a custom API endpoint in Fernand settings. Whenever a conversation opens, Fernand sends a secure GET request with the customer's email and renders your custom JSON data (e.g., plan, database ID, MRR, usage limits) directly in the sidebar.
Is there a free trial or free tier?
Fernand offers a full-featured 14-day free trial that requires no credit card to start. There is no permanent free tier, but cancelation is possible anytime without penalty.
Developer & Company
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