Free
$0
Core support tools with unlimited seats and 100 sent messages per month
- Live chat
- Knowledge base
- API
- Unlimited seats
- AI replies and chat agent
- 10 MB AI training data
- 5 inboxes
Fernand
Editor reviewedShared inbox with AI replies and Stripe context for small SaaS support teams
Freemiumgetfernand.comUpdated
About Fernand
Fernand is a customer support platform for SaaS companies, built by Antoine Minoux and Cyril Nicodème. It brings email, a live chat widget, a knowledge base, Slack and contact forms into one shared inbox, with AI that is trained on a team's docs, past replies and files. The AI drafts replies, summarizes conversations and runs a chat agent on the website widget.
Best for
- Founder-led customer support
- Support with Stripe or backend data in the sidebar
- AI drafting without per-resolution fees
- Founder-Led Early-Stage Support: A solo founder answers customer email from one inbox, using keyboard shortcuts and AI drafts.
- SaaS Billing & Refund Resolution: A responder checks a customer's payment and subscription details from the sidebar while replying.
- Internal Team Collaboration on Bug Reports: Engineers view conversations as free viewers and follow customer-reported bugs without using a paid seat.
Not ideal for
- Phone support and call center routing
- Large enterprise helpdesk setups
Popular with
- SaaS founders
- Indie developers
- Product managers
- Small software teams
Screenshots
Key features
- Keyboard-first shared inbox
- AI drafts and chat agent
- Custom customer data
- Billing integrations
- Slack Connect
- Knowledge base
- Support widget
- Rules and snippets
- Developer API
Pros and cons
Pros
- Free plan with unlimited seats, a knowledge base and AI features
- No per-resolution charge for AI replies
- Only people who reply to customers count as paid seats
- Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
- Keyboard shortcuts and a command palette for fast triage
Cons
- Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
- Slack Connect and helpdesk data import require the paid plan
- No dedicated iOS or Android app; the inbox is used in the browser
- No phone or call center routing
Pricing
Plans as listed by the vendor on . Check their site for current prices.
Paid
Most popular$29/user/month
Per active human who can reply to customers; other team members view for free
- Unlimited messages
- No Fernand branding
- Slack Connect
- Data import from other helpdesks
- 50 MB AI training data
- Unlimited seats
Our ratings
Scored out of 10 by the Finder Atlas editorial team.
8.5overall
- Ease of Use
- 9.0
- Feature Depth
- 7.8
- Value for Money
- 9.0
- Performance & Speed
- 8.8
- Documentation & Support
- 8.0
Platforms and integrations
Available on
- Web
- API
Works with
- Stripe
- Paddle
- Polar
- Lemon Squeezy
- Dodo Payments
- Slack
- GitHub
- Linear
- Zapier
- Make
- n8n
- Webhooks
Fernand alternatives
Other tools people compare with Fernand.
Release history
Added AI triage
Added AI triage.
Launched Slack Connect synchronization, routing customer Slack channels into the shared inbox with full triage and AI...
Launched Slack Connect synchronization, routing customer Slack channels into the shared inbox with full triage and AI assistance.
Introduced Scoped API Keys with granular read/write permissions tailored for coding agents (Cursor, Claude Code)
Introduced Scoped API Keys with granular read/write permissions tailored for coding agents (Cursor, Claude Code).
Added AI Instructions for setting AI agent guidelines
Added AI Instructions for setting AI agent guidelines.
Reviews
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Frequently asked questions
How does Fernand's per-user pricing work?
The paid plan costs $29 per active human per month. An active human is someone who can reply to customers. Other team members can view the inbox at no cost, and seats are unlimited on both plans.
Does Fernand charge extra for AI replies?
No. According to the pricing page, AI replies and the chat agent are included in both plans with no per-resolution charge. The difference is the AI training data limit: 10 MB on the free plan and 50 MB on the paid plan.
Is there a free plan or free trial?
There is a free plan at $0 with no credit card. It includes email, live chat, a knowledge base, the API and unlimited seats, limited to 100 sent messages per month and 5 inboxes, and outgoing email carries a "Sent via Fernand" line. The pricing page does not mention a time-limited trial.
Can I connect customer Slack channels to Fernand?
Yes, through Slack Connect, which is part of the $29 paid plan. Messages from shared customer channels appear in the Fernand inbox.
Can Fernand show customer data from our own backend?
Yes. You can point Fernand at any HTTP endpoint and display the returned data in the conversation sidebar using Liquid templates.
Can I import data from another helpdesk?
Yes, on the paid plan. Fernand lists import from Zendesk, Intercom, Front, Help Scout, Crisp and others.
