Fin with your current helpdesk
Most popular$0.99/outcome
Fin added to Salesforce, HubSpot and other helpdesks
- No integration or setup fees
- Unlimited teammates
- 50 outcomes per month minimum
- Optional Copilot add-on
Fin
AI customer agent that resolves support conversations across chat, email and voice, billed per outcome
Free trialfin.aiUpdated
About Fin
Fin is an AI customer agent from Intercom that handles customer conversations on its own and passes them to human teammates when needed. It answers questions using a company's help content and connected systems, and it works over chat, email, voice, Slack, social channels and more, in dozens of languages, around the clock. Fin is offered in four roles (Service, Sales, Ecommerce and Success) and can run multi-step Procedures that read and write to third-party systems, for example updating accounts or processing refunds.
Best for
- Automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk
- Tier-1 support deflection: Fin answers common questions from help content and resolves them without a human.
- Refunds and account changes: Procedures process refunds or update accounts by connecting to billing and CRM systems.
- Voice support: Fin Voice handles phone calls, including multi-step requests such as identity verification.
- Ecommerce assistance: Fin helps shoppers with order and product questions via Shopify, WooCommerce and BigCommerce connectors.
- Knowledge maintenance: Operator reviews unresolved conversations and suggests content fixes.
Not ideal for
- Teams wanting a flat monthly price, very small teams under the 50 outcomes per month minimum on the non-Intercom plan
Popular with
- Customer support teams
- Ecommerce and retail brands
- Software and technology companies
- Financial services
- Customer success and sales teams
Screenshots
Key features
- Fin Procedures
- Multi-channel support
- Four agent roles
- Proprietary models
- Self-managed configuration
- Testing and observability
- Fin Operator
- Data connectors and MCP
- Security and compliance
Pros and cons
Pros
- Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
- Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
- Procedures can take actions such as refunds and account updates, not only answer questions.
- 14-day free trial with unlimited outcomes and no credit card.
- Broad connector list plus MCP and REST API options.
- Simulations and regression testing let teams check changes before release.
Cons
- Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
- Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
- The non-Intercom plan has a 50 outcome per month minimum.
- The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.
Pricing
Plans as listed by the vendor on . Check their site for current prices.
Fin with Intercom
$0.99/outcome
Fin plus the Intercom helpdesk, from $0.99 per outcome plus $29 per helpdesk seat per month
- Configurable inbox and ticketing
- Workflows
- Help Center
- Proactive Outbound
Pro add-on
$100/month
Add-on from $100 per month for advanced tooling
- Operator
- CX Score
- AI Topics
- Trends
- Monitors
Our ratings
Scored out of 10 by the Finder Atlas editorial team.
8.2overall
- Ease of Use
- 8.0
- Feature Depth
- 9.0
- Value for Money
- 7.5
- Performance & Speed
- 8.5
- Documentation & Support
- 8.0
Platforms and integrations
Available on
- Web
- API
Works with
- Intercom
- Zendesk
- Freshdesk
- Salesforce
- HubSpot
- Shopify
- Stripe
- Slack
- Jira
- Linear
- GitHub
Fin alternatives
Other tools people compare with Fin.
- Compare
WonderfulPaidEnterprise AI agents and operating layer for customer service across voice, chat and email
- Compare
AssistlyFreemiumAI chat assistant that answers website visitors and captures leads around the clock
- Compare
DecagonPaidEnterprise AI agents that resolve customer conversations across chat, email and voice
- Compare
Siena AIPaidAI customer service agents that resolve e-commerce support tickets in your brand voice
- Compare
CrescendoPaidAI-native customer experience platform with AI agents and human specialists on one stack
Release history
Fin Voice: Procedures with Operator
Voice Procedures handle multi-step call requests such as verifying identities or processing refunds.
Content recommendations in Operator
Operator suggests prioritized fixes based on conversations Fin could not resolve.
Monitors: New QA permissions
Controls who sees which QA reviews.
Reviews
No reviews yet
Used Fin? Help others decide by sharing your experience.
Frequently asked questions
How much does Fin cost?
The pricing page lists $0.99 per outcome (such as a resolution). On Intercom, a helpdesk seat is $29 per month on top. On other helpdesks there is a 50 outcome per month minimum and no setup or platform fees.
Is there a free trial?
Yes. The trial runs 14 days with no credit card required and unlimited outcomes. Extensions are available through the sales team.
Do I need Intercom to use Fin?
No. Fin can run on top of other helpdesks such as Salesforce, Zendesk, HubSpot and Freshdesk, as well as natively in Intercom.
What counts as a billable outcome?
Resolution, Procedure handoff, disqualification and self-serve routing cost $0.99 each, and Qualification costs $9.99. Only one outcome is charged per conversation, and conversations that go to your team without an outcome are not charged.
Which channels does Fin support?
Voice, chat, email, Slack, social channels and others, including WhatsApp, SMS, Instagram and Facebook, Discord and Twilio. Fin Voice is custom priced and offered to select customers through sales.
Can Fin take actions in other systems?
Yes. Procedures and data connectors let Fin read and write to connected systems, for example processing refunds, using pre-built connectors, MCP, or custom API integrations.
