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Fernand vs Fin

Features, pricing, ratings, and pros and cons, side by side.

Fin logo

Fin

AI customer agent that resolves support conversations across chat, email and voice, billed per outcome

Free trial
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Verdict

Fernand and Fin are both Customer Support tools. Fernand scores higher in FinderAtlas's editorial review (8.5 vs 8.2 out of 10), led by ease of use and value for money. Only Fernand has a free plan or trial.

Best overall

Fernand

  • SaaS founders
  • Indie developers
  • Product managers
  • Small software teams

Choose Fernand if

  • You want a tool built for Founder-led customer support.
  • Free plan with unlimited seats, a knowledge base and AI features.
  • No per-resolution charge for AI replies.

Choose Fin if

  • You want a tool built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.
  • Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
  • Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
Best value
Fernand
Best for beginners
Fernand
Best for business
Fin

Features

18 features compared.

  • Keyboard-first shared inbox
    Fernand
    Available
    Fin
    Not available
  • AI drafts and chat agent
    Fernand
    Available
    Fin
    Not available
  • Custom customer data
    Fernand
    Available
    Fin
    Not available
  • Billing integrations
    Fernand
    Available
    Fin
    Not available
  • Slack Connect
    Fernand
    Available
    Fin
    Not available
  • Knowledge base
    Fernand
    Available
    Fin
    Not available
  • Support widget
    Fernand
    Available
    Fin
    Not available
  • Rules and snippets
    Fernand
    Available
    Fin
    Not available
  • Developer API
    Fernand
    Available
    Fin
    Not available
  • Fin Procedures
    Fernand
    Not available
    Fin
    Available
  • Multi-channel support
    Fernand
    Not available
    Fin
    Available
  • Four agent roles
    Fernand
    Not available
    Fin
    Available
  • Proprietary models
    Fernand
    Not available
    Fin
    Available
  • Self-managed configuration
    Fernand
    Not available
    Fin
    Available
  • Testing and observability
    Fernand
    Not available
    Fin
    Available
  • Fin Operator
    Fernand
    Not available
    Fin
    Available
  • Data connectors and MCP
    Fernand
    Not available
    Fin
    Available
  • Security and compliance
    Fernand
    Not available
    Fin
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Fernand
    Freemium
    Fin
    Free trial
  • Free plan
    Fernand
    Yes
    Fin
    No
  • Starting price
    Fernand
    $0
    Fin
    $0.99
  • Plans
    Fernand
    2 plans
    Fin
    3 plans

Fernand plans

  • Free

    $0

    Core support tools with unlimited seats and 100 sent messages per month

    • Email
    • Live chat
    • Knowledge base
    • API
    • Unlimited seats
    • AI replies and chat agent
    • 10 MB AI training data
    • 5 inboxes

  • Paid

    Most popular

    $29/user/month

    Per active human who can reply to customers; other team members view for free

    • Unlimited messages
    • No Fernand branding
    • Slack Connect
    • Data import from other helpdesks
    • 50 MB AI training data
    • Unlimited seats

Fin plans

  • Fin with your current helpdesk

    Most popular

    $0.99/outcome

    Fin added to Salesforce, HubSpot and other helpdesks

    • No integration or setup fees
    • Unlimited teammates
    • 50 outcomes per month minimum
    • Optional Copilot add-on

  • Fin with Intercom

    $0.99/outcome

    Fin plus the Intercom helpdesk, from $0.99 per outcome plus $29 per helpdesk seat per month

    • Configurable inbox and ticketing
    • Workflows
    • Help Center
    • Proactive Outbound

  • Pro add-on

    $100/month

    Add-on from $100 per month for advanced tooling

    • Operator
    • CX Score
    • AI Topics
    • Trends
    • Monitors

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Fernand
8.5overall
Fin
8.2overall

Fernand leads in 3 categories and Fin in 1, with 1 tied.

  • Ease of Use

    Fernand leads by 1.0
    Fernand
    9.0
    Fin
    8.0

  • Feature Depth

    Fin leads by 1.2
    Fernand
    7.8
    Fin
    9.0

  • Value for Money

    Fernand leads by 1.5
    Fernand
    9.0
    Fin
    7.5

  • Performance & Speed

    Fernand leads by 0.3
    Fernand
    8.8
    Fin
    8.5

  • Documentation & Support

    Tied
    Fernand
    8.0
    Fin
    8.0

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Fernand

Pros

  • Free plan with unlimited seats, a knowledge base and AI features
  • No per-resolution charge for AI replies
  • Only people who reply to customers count as paid seats
  • Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
  • Keyboard shortcuts and a command palette for fast triage

Cons

  • Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
  • Slack Connect and helpdesk data import require the paid plan
  • No dedicated iOS or Android app; the inbox is used in the browser
  • No phone or call center routing

Fin

Pros

  • Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
  • Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
  • Procedures can take actions such as refunds and account updates, not only answer questions.
  • 14-day free trial with unlimited outcomes and no credit card.
  • Broad connector list plus MCP and REST API options.
  • Simulations and regression testing let teams check changes before release.

Cons

  • Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
  • Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
  • The non-Intercom plan has a 50 outcome per month minimum.
  • The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.

Platforms

  • Web
    Fernand
    Supported
    Fin
    Supported
  • Windows
    Fernand
    Not supported
    Fin
    Not supported
  • macOS
    Fernand
    Not supported
    Fin
    Not supported
  • iOS
    Fernand
    Not supported
    Fin
    Not supported
  • Android
    Fernand
    Not supported
    Fin
    Not supported
  • API
    Fernand
    Supported
    Fin
    Supported
  • Browser Extension
    Fernand
    Not supported
    Fin
    Not supported

Integrations

Fernand

12 integrations
  • Stripe
  • Paddle
  • Polar
  • Lemon Squeezy
  • Dodo Payments
  • Slack
  • GitHub
  • Linear
  • Zapier
  • Make
  • n8n
  • Webhooks

Fin

15 integrations
  • Intercom
  • Zendesk
  • Freshdesk
  • Salesforce
  • HubSpot
  • Shopify
  • Stripe
  • Slack
  • WhatsApp
  • Jira
  • Linear
  • GitHub
  • Notion
  • Zapier
  • Snowflake

Company

  • Company
    Fernand
    Fernand SAS
    Fin
    Intercom
  • Founded
    Fernand
    Not listed
    Fin
    2011
  • Headquarters
    Fernand
    Not listed
    Fin
    San Francisco, USA
  • Listing
    Fernand
    Claimed
    Fin
    Claimed

Frequently asked questions

Is Fernand better than Fin?

It depends on your workflow. Fernand is built for Founder-led customer support. Fin is built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.

What are the key feature differences between Fernand and Fin?

Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams. Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome.

Does Fernand or Fin have a free plan?

Fernand has a free plan or trial; Fin is paid only.

Which is cheaper, Fernand or Fin?

Both can be used for free. Paid plans differ in limits and features, so compare the tiers in the pricing table above.