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Plain vs Pylon

Features, pricing, ratings, and pros and cons, side by side.

Plain logo

Plain

AI-powered support platform for B2B teams, unifying Slack, email and chat in one workspace

Free trial
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Verdict

Plain and Pylon are both Help Desk Software tools. Neither has a free plan. Only Pylon is available on Slack App.

Best overall

Plain

  • B2B SaaS companies
  • Support teams
  • Customer success teams
  • Startups

Choose Plain if

  • You want a tool built for Teams that support business customers through shared Slack or Teams channels and want AI triage, routing and an API-first setup.
  • Built around B2B support, with Slack, Teams and Discord channels alongside email and chat.
  • Ari and Sidekick AI agents are included from the entry plan.

Choose Pylon if

  • You want a tool built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.
  • Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
  • AI agents cover investigation, replies and automations within the same help desk.
Best for beginners
Plain
Best for business
Pylon

Features

17 features compared.

  • Multichannel Inbox
    Plain
    Available
    Pylon
    Not available
  • Ari AI Agent
    Plain
    Available
    Pylon
    Not available
  • Sidekick
    Plain
    Available
    Pylon
    Not available
  • Workflows
    Plain
    Available
    Pylon
    Not available
  • Insights
    Plain
    Available
    Pylon
    Not available
  • Bring Your Own Agents
    Plain
    Available
    Pylon
    Not available
  • API
    Plain
    Available
    Pylon
    Not available
  • Help Center and Knowledge Base
    Plain
    Available
    Pylon
    Not available
  • Support Agent
    Plain
    Not available
    Pylon
    Available
  • Assist Agent
    Plain
    Not available
    Pylon
    Available
  • Multichannel Intake
    Plain
    Not available
    Pylon
    Available
  • Automations and Skills
    Plain
    Not available
    Pylon
    Available
  • Knowledge Base
    Plain
    Not available
    Pylon
    Available
  • Analytics and Reporting
    Plain
    Not available
    Pylon
    Available
  • Account Intelligence
    Plain
    Not available
    Pylon
    Available
  • Surveys and Workforce Management
    Plain
    Not available
    Pylon
    Available
  • Nexus Agent Harness
    Plain
    Not available
    Pylon
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Plain
    Free trial
    Pylon
    Paid
  • Free plan
    Plain
    No
    Pylon
    No
  • Starting price
    Plain
    $45
    Pylon
    $89
  • Plans
    Plain
    3 plans
    Pylon
    3 plans

Plain plans

  • Foundation

    Most popular

    $45/user/mo

    Small teams getting started with support

    • 1,000 credits/month
    • Sidekick
    • Ari
    • AI workflows
    • Slack
    • email and in-app channels
    • Linear and Jira integrations
    • Help Center
    • Knowledge Base

  • Horizon

    $99/user/mo

    Growing teams with more complex workflows

    • 2,500 credits/month
    • Microsoft Teams
    • SLAs and business hours
    • escalation paths
    • CRM integrations
    • reporting themes
    • AI suggested responses

  • Frontier

    Custom/custom

    Larger organizations needing governance and control

    • Custom credits
    • multiple workspaces
    • custom contracting
    • advanced security
    • SSO and SCIM
    • HIPAA
    • white glove onboarding
    • dedicated customer success manager

Pylon plans

  • Professional

    $89/user/mo

    Core help desk for B2B support teams

    • Viewer seats
    • core support
    • out-of-the-box analytics
    • automations
    • skills
    • broadcasts
    • MCP
    • API
    • integrations

  • Advanced

    $139/user/mo

    Adds access control, reporting and a dedicated CSM

    • Everything in Professional
    • RBAC
    • customer portal
    • custom reporting
    • data warehouse
    • dedicated CSM
    • billing audit log
    • unlimited AI trigger conditions

  • Enterprise

    Custom/custom

    Security and compliance for large organizations

    • Everything in Advanced
    • MSA
    • SAML SSO
    • SCIM provisioning
    • data retention controls
    • sandbox environment
    • priority support SLAs

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed November 2026.

Plain
7.9overall
Pylon
7.7overall

Plain leads in 3 categories and Pylon in 1, with 1 tied.

  • Ease of Use

    Tied
    Plain
    8.0
    Pylon
    8.0

  • Feature Depth

    Pylon leads by 0.3
    Plain
    8.2
    Pylon
    8.5

  • Value for Money

    Plain leads by 0.3
    Plain
    7.3
    Pylon
    7.0

  • Performance & Speed

    Plain leads by 0.3
    Plain
    7.8
    Pylon
    7.5

  • Documentation & Support

    Plain leads by 0.5
    Plain
    8.0
    Pylon
    7.5

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Plain

Pros

  • Built around B2B support, with Slack, Teams and Discord channels alongside email and chat.
  • Ari and Sidekick AI agents are included from the entry plan.
  • API-first design allows custom workflows and embedding.
  • 7-day trial without a credit card, plus a 50% startup discount.
  • Enterprise options include SSO, SCIM and HIPAA on the Frontier plan.

Cons

  • No permanently free plan; paid plans start at $45 per user per month.
  • AI usage is metered in credits (1,000 per month on Foundation), which makes costs harder to predict.
  • Microsoft Teams and CRM integrations require the $99 Horizon plan.
  • No iOS or Android app was found.

Pylon

Pros

  • Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
  • AI agents cover investigation, replies and automations within the same help desk.
  • Integrates with CRM, issue tracking and analytics tools such as Salesforce, HubSpot, Linear and Jira.
  • Documented API and MCP support on every plan.
  • Per-seat pricing is not charged per ticket, so costs do not rise with ticket volume.

Cons

  • No free plan or free trial is listed, and Enterprise pricing requires talking to sales.
  • AI agent features need prepaid credits (minimum 5,000), adding a usage-based cost on top of seat prices.
  • Features such as RBAC, custom reporting and a customer portal need the $139 Advanced plan, and SAML SSO costs an extra $125 per month on it.
  • No iOS or Android app was found.

Platforms

  • Web
    Plain
    Supported
    Pylon
    Supported
  • Windows
    Plain
    Not supported
    Pylon
    Not supported
  • macOS
    Plain
    Not supported
    Pylon
    Not supported
  • iOS
    Plain
    Not supported
    Pylon
    Not supported
  • Android
    Plain
    Not supported
    Pylon
    Not supported
  • API
    Plain
    Supported
    Pylon
    Supported
  • Browser Extension
    Plain
    Not supported
    Pylon
    Not supported
  • Slack App
    Plain
    Not supported
    Pylon
    Supported

Integrations

Plain

6 integrations
  • Slack
  • Microsoft Teams
  • Discord
  • Linear
  • Jira
  • PagerDuty

Pylon

17 integrations
  • Slack
  • Microsoft Teams
  • Salesforce
  • HubSpot
  • Gong
  • Snowflake
  • BigQuery
  • Linear
  • Jira
  • Confluence
  • Notion
  • Claude
  • ChatGPT
  • Cursor
  • PostHog
  • Mixpanel
  • LaunchDarkly

Company

  • Company
    Plain
    Plain
    Pylon
    Pylon Labs, Inc.
  • Founded
    Plain
    2020
    Pylon
    2022
  • Headquarters
    Plain
    London, United Kingdom
    Pylon
    San Francisco, CA
  • Listing
    Plain
    Claimed
    Pylon
    Claimed

Frequently asked questions

Is Plain better than Pylon?

It depends on your workflow. Plain is built for Teams that support business customers through shared Slack or Teams channels and want AI triage, routing and an API-first setup. Pylon is built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.

What are the key feature differences between Plain and Pylon?

Plain: AI-powered support platform for B2B teams, unifying Slack, email and chat in one workspace. Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email.

Does Plain or Pylon have a free plan?

Neither has a free plan. Both Plain and Pylon are paid products.

Which is cheaper, Plain or Pylon?

Plain starts at $45 and Pylon starts at $89. See the pricing table above for what each tier includes.