Professional
$89/user/mo
Core help desk for B2B support teams
- Viewer seats
- core support
- out-of-the-box analytics
- automations
- skills
- broadcasts
- MCP
- API
- integrations
Pylon
Run B2B customer support with humans and AI agents across Slack, Teams and email
Paidusepylon.comUpdated
About Pylon
Pylon is a customer support platform built for B2B companies, combining a help desk with AI agents that work alongside human support teams. It receives customer conversations from channels such as Slack, Microsoft Teams, email, phone and SMS, WhatsApp, Telegram and Discord, and attaches each one to an account-level view of the customer. Support staff and agents can investigate tickets, follow up with questions and act on signals from connected systems.
Best for
- B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context
- Shared Slack Channel Support: Handling customer questions raised in shared Slack or Teams channels as tracked tickets.
- AI-Assisted Ticket Investigation: Using the Assist Agent to pull account, product and issue-tracker context into a ticket.
- Support-to-Engineering Escalation: Routing bugs to Linear or Jira while keeping the customer thread linked.
- Customer Success Monitoring: Tracking account activity and health with Account Intelligence and surveys.
Not ideal for
- Solo founders or small teams wanting a free plan, and consumer-facing support with high-volume chat
Popular with
- B2B Support Teams
- Customer Success Teams
- Support Engineers
- SaaS Companies
Screenshots
Key features
- Support Agent
- Assist Agent
- Multichannel Intake
- Automations and Skills
- Knowledge Base
- Analytics and Reporting
- Account Intelligence
- Surveys and Workforce Management
- Nexus Agent Harness
Pros and cons
Pros
- Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
- AI agents cover investigation, replies and automations within the same help desk.
- Integrates with CRM, issue tracking and analytics tools such as Salesforce, HubSpot, Linear and Jira.
- Documented API and MCP support on every plan.
- Per-seat pricing is not charged per ticket, so costs do not rise with ticket volume.
Cons
- No free plan or free trial is listed, and Enterprise pricing requires talking to sales.
- AI agent features need prepaid credits (minimum 5,000), adding a usage-based cost on top of seat prices.
- Features such as RBAC, custom reporting and a customer portal need the $139 Advanced plan, and SAML SSO costs an extra $125 per month on it.
- No iOS or Android app was found.
Pricing
Plans as listed by the vendor on . Check their site for current prices.
Advanced
$139/user/mo
Adds access control, reporting and a dedicated CSM
- Everything in Professional
- RBAC
- customer portal
- custom reporting
- data warehouse
- dedicated CSM
- billing audit log
- unlimited AI trigger conditions
Enterprise
Custom/custom
Security and compliance for large organizations
- Everything in Advanced
- MSA
- SAML SSO
- SCIM provisioning
- data retention controls
- sandbox environment
- priority support SLAs
Our ratings
Scored out of 10 by the Finder Atlas editorial team.
7.7overall
- Ease of Use
- 8.0
- Feature Depth
- 8.5
- Value for Money
- 7.0
- Performance & Speed
- 7.5
- Documentation & Support
- 7.5
Platforms and integrations
Available on
- Web
- Slack App
- API
Works with
- Slack
- Microsoft Teams
- Salesforce
- HubSpot
- Gong
- Snowflake
- BigQuery
- Linear
- Jira
- Confluence
- Notion
- Claude
Pylon alternatives
Other tools people compare with Pylon.
Release history
Published details of Nexus, the agent harness behind its support agents
Published details of Nexus, the agent harness behind its support agents.
Announced a $31M Series B co-led by a16z and Bain Capital Ventures, per press coverage
Announced a $31M Series B co-led by a16z and Bain Capital Ventures, per press coverage.
Reviews
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Frequently asked questions
How is Pylon priced?
Pricing is seat-based plus usage-based credits for AI agent features. It is not charged per ticket. Plans are Professional, Advanced and Enterprise.
Do I have to buy credits upfront?
Pylon states a minimum commitment of 5,000 credits, and more can be purchased if usage exceeds the commitment. Committing upfront earns a discount.
Does Pylon offer monthly and annual billing?
Yes, both are offered according to the pricing page. Standard contracts are annual, and multi-year agreements are available.
Which channels does Pylon support?
Slack, Microsoft Teams, email, phone and SMS, WhatsApp, Telegram and Discord are listed, with Notion available as a knowledge base source.
Does Pylon have an API?
Yes. API access is listed in the Professional plan and the developer docs include an API reference for resources such as issues, accounts and knowledge base.
