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Fernand vs Pylon

Features, pricing, ratings, and pros and cons, side by side.

Verdict

Fernand is listed under Customer Support and Pylon under Help Desk Software. Fernand scores higher in FinderAtlas's editorial review (8.5 vs 7.7 out of 10), led by ease of use and value for money. Only Fernand has a free plan or trial. Only Pylon is available on Slack App.

Best overall

Fernand

  • SaaS founders
  • Indie developers
  • Product managers
  • Small software teams

Choose Fernand if

  • You want a tool built for Founder-led customer support.
  • Free plan with unlimited seats, a knowledge base and AI features.
  • No per-resolution charge for AI replies.

Choose Pylon if

  • You want a tool built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.
  • Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
  • AI agents cover investigation, replies and automations within the same help desk.
Best value
Fernand
Best for beginners
Fernand
Best for business
Pylon

Features

18 features compared.

  • Keyboard-first shared inbox
    Fernand
    Available
    Pylon
    Not available
  • AI drafts and chat agent
    Fernand
    Available
    Pylon
    Not available
  • Custom customer data
    Fernand
    Available
    Pylon
    Not available
  • Billing integrations
    Fernand
    Available
    Pylon
    Not available
  • Slack Connect
    Fernand
    Available
    Pylon
    Not available
  • Knowledge base
    Fernand
    Available
    Pylon
    Available
  • Support widget
    Fernand
    Available
    Pylon
    Not available
  • Rules and snippets
    Fernand
    Available
    Pylon
    Not available
  • Developer API
    Fernand
    Available
    Pylon
    Not available
  • Support Agent
    Fernand
    Not available
    Pylon
    Available
  • Assist Agent
    Fernand
    Not available
    Pylon
    Available
  • Multichannel Intake
    Fernand
    Not available
    Pylon
    Available
  • Automations and Skills
    Fernand
    Not available
    Pylon
    Available
  • Knowledge Base
    Fernand
    Available
    Pylon
    Available
  • Analytics and Reporting
    Fernand
    Not available
    Pylon
    Available
  • Account Intelligence
    Fernand
    Not available
    Pylon
    Available
  • Surveys and Workforce Management
    Fernand
    Not available
    Pylon
    Available
  • Nexus Agent Harness
    Fernand
    Not available
    Pylon
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Fernand
    Freemium
    Pylon
    Paid
  • Free plan
    Fernand
    Yes
    Pylon
    No
  • Starting price
    Fernand
    $0
    Pylon
    $89
  • Plans
    Fernand
    2 plans
    Pylon
    3 plans

Fernand plans

  • Free

    $0

    Core support tools with unlimited seats and 100 sent messages per month

    • Email
    • Live chat
    • Knowledge base
    • API
    • Unlimited seats
    • AI replies and chat agent
    • 10 MB AI training data
    • 5 inboxes

  • Paid

    Most popular

    $29/user/month

    Per active human who can reply to customers; other team members view for free

    • Unlimited messages
    • No Fernand branding
    • Slack Connect
    • Data import from other helpdesks
    • 50 MB AI training data
    • Unlimited seats

Pylon plans

  • Professional

    $89/user/mo

    Core help desk for B2B support teams

    • Viewer seats
    • core support
    • out-of-the-box analytics
    • automations
    • skills
    • broadcasts
    • MCP
    • API
    • integrations

  • Advanced

    $139/user/mo

    Adds access control, reporting and a dedicated CSM

    • Everything in Professional
    • RBAC
    • customer portal
    • custom reporting
    • data warehouse
    • dedicated CSM
    • billing audit log
    • unlimited AI trigger conditions

  • Enterprise

    Custom/custom

    Security and compliance for large organizations

    • Everything in Advanced
    • MSA
    • SAML SSO
    • SCIM provisioning
    • data retention controls
    • sandbox environment
    • priority support SLAs

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Fernand
8.5overall
Pylon
7.7overall

Fernand leads in 4 categories and Pylon in 1.

  • Ease of Use

    Fernand leads by 1.0
    Fernand
    9.0
    Pylon
    8.0

  • Feature Depth

    Pylon leads by 0.7
    Fernand
    7.8
    Pylon
    8.5

  • Value for Money

    Fernand leads by 2.0
    Fernand
    9.0
    Pylon
    7.0

  • Performance & Speed

    Fernand leads by 1.3
    Fernand
    8.8
    Pylon
    7.5

  • Documentation & Support

    Fernand leads by 0.5
    Fernand
    8.0
    Pylon
    7.5

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Fernand

Pros

  • Free plan with unlimited seats, a knowledge base and AI features
  • No per-resolution charge for AI replies
  • Only people who reply to customers count as paid seats
  • Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
  • Keyboard shortcuts and a command palette for fast triage

Cons

  • Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
  • Slack Connect and helpdesk data import require the paid plan
  • No dedicated iOS or Android app; the inbox is used in the browser
  • No phone or call center routing

Pylon

Pros

  • Built around B2B account context, with Slack and Microsoft Teams as first-class channels.
  • AI agents cover investigation, replies and automations within the same help desk.
  • Integrates with CRM, issue tracking and analytics tools such as Salesforce, HubSpot, Linear and Jira.
  • Documented API and MCP support on every plan.
  • Per-seat pricing is not charged per ticket, so costs do not rise with ticket volume.

Cons

  • No free plan or free trial is listed, and Enterprise pricing requires talking to sales.
  • AI agent features need prepaid credits (minimum 5,000), adding a usage-based cost on top of seat prices.
  • Features such as RBAC, custom reporting and a customer portal need the $139 Advanced plan, and SAML SSO costs an extra $125 per month on it.
  • No iOS or Android app was found.

Platforms

  • Web
    Fernand
    Supported
    Pylon
    Supported
  • Windows
    Fernand
    Not supported
    Pylon
    Not supported
  • macOS
    Fernand
    Not supported
    Pylon
    Not supported
  • iOS
    Fernand
    Not supported
    Pylon
    Not supported
  • Android
    Fernand
    Not supported
    Pylon
    Not supported
  • API
    Fernand
    Supported
    Pylon
    Supported
  • Browser Extension
    Fernand
    Not supported
    Pylon
    Not supported
  • Slack App
    Fernand
    Not supported
    Pylon
    Supported

Integrations

Fernand

12 integrations
  • Stripe
  • Paddle
  • Polar
  • Lemon Squeezy
  • Dodo Payments
  • Slack
  • GitHub
  • Linear
  • Zapier
  • Make
  • n8n
  • Webhooks

Pylon

17 integrations
  • Slack
  • Microsoft Teams
  • Salesforce
  • HubSpot
  • Gong
  • Snowflake
  • BigQuery
  • Linear
  • Jira
  • Confluence
  • Notion
  • Claude
  • ChatGPT
  • Cursor
  • PostHog
  • Mixpanel
  • LaunchDarkly

Company

  • Company
    Fernand
    Fernand SAS
    Pylon
    Pylon Labs, Inc.
  • Founded
    Fernand
    Not listed
    Pylon
    2022
  • Headquarters
    Fernand
    Not listed
    Pylon
    San Francisco, CA
  • Listing
    Fernand
    Claimed
    Pylon
    Claimed

Frequently asked questions

Is Fernand better than Pylon?

It depends on your workflow. Fernand is built for Founder-led customer support. Pylon is built for B2B software companies that support customers in shared Slack or Teams channels and want AI agents tied to account context.

What are the key feature differences between Fernand and Pylon?

Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams. Pylon: Run B2B customer support with humans and AI agents across Slack, Teams and email.

Does Fernand or Pylon have a free plan?

Fernand has a free plan or trial; Pylon is paid only.

Which is cheaper, Fernand or Pylon?

Fernand starts at $0 and Pylon starts at $89. See the pricing table above for what each tier includes.