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Decagon vs Fernand

Features, pricing, ratings, and pros and cons, side by side.

Verdict

Decagon is listed under AI Customer Support and Fernand under Customer Support. Fernand scores higher in FinderAtlas's editorial review (8.5 vs 7.6 out of 10), led by ease of use and value for money. Only Fernand has a free plan or trial. Only Fernand offers an API.

Best overall

Fernand

  • SaaS founders
  • Indie developers
  • Product managers
  • Small software teams

Choose Decagon if

  • You want a tool built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.
  • Covers voice, chat and email in one platform rather than chat only.
  • Natural-language AOPs let non-engineers define agent workflows.

Choose Fernand if

  • You want a tool built for Founder-led customer support.
  • Free plan with unlimited seats, a knowledge base and AI features.
  • No per-resolution charge for AI replies.
Best value
Fernand
Best for beginners
Fernand
Best for business
Decagon

Features

19 features compared.

  • Agent Operating Procedures (AOPs)
    Decagon
    Available
    Fernand
    Not available
  • Voice, Chat and Email Agents
    Decagon
    Available
    Fernand
    Not available
  • Pre-built Integrations
    Decagon
    Available
    Fernand
    Not available
  • Experiments
    Decagon
    Available
    Fernand
    Not available
  • Testing & QA
    Decagon
    Available
    Fernand
    Not available
  • Watchtower
    Decagon
    Available
    Fernand
    Not available
  • Insights & Reporting
    Decagon
    Available
    Fernand
    Not available
  • Suggestions
    Decagon
    Available
    Fernand
    Not available
  • Duet
    Decagon
    Available
    Fernand
    Not available
  • Personal Agent Detection
    Decagon
    Available
    Fernand
    Not available
  • Keyboard-first shared inbox
    Decagon
    Not available
    Fernand
    Available
  • AI drafts and chat agent
    Decagon
    Not available
    Fernand
    Available
  • Custom customer data
    Decagon
    Not available
    Fernand
    Available
  • Billing integrations
    Decagon
    Not available
    Fernand
    Available
  • Slack Connect
    Decagon
    Not available
    Fernand
    Available
  • Knowledge base
    Decagon
    Not available
    Fernand
    Available
  • Support widget
    Decagon
    Not available
    Fernand
    Available
  • Rules and snippets
    Decagon
    Not available
    Fernand
    Available
  • Developer API
    Decagon
    Not available
    Fernand
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Decagon
    Paid
    Fernand
    Freemium
  • Free plan
    Decagon
    No
    Fernand
    Yes
  • Starting price
    Decagon
    Custom
    Fernand
    $0
  • Plans
    Decagon
    1 plan
    Fernand
    2 plans

Decagon plans

  • Enterprise

    Most popular

    Custom/contact sales

    Quote-based contracts for support organizations

    • Chat
    • email and voice agents
    • AOPs
    • Experiments
    • Testing & QA
    • Watchtower
    • Insights & Reporting

Fernand plans

  • Free

    $0

    Core support tools with unlimited seats and 100 sent messages per month

    • Email
    • Live chat
    • Knowledge base
    • API
    • Unlimited seats
    • AI replies and chat agent
    • 10 MB AI training data
    • 5 inboxes

  • Paid

    Most popular

    $29/user/month

    Per active human who can reply to customers; other team members view for free

    • Unlimited messages
    • No Fernand branding
    • Slack Connect
    • Data import from other helpdesks
    • 50 MB AI training data
    • Unlimited seats

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Decagon
7.6overall
Fernand
8.5overall

Decagon leads in 1 category and Fernand in 4.

  • Ease of Use

    Fernand leads by 1.5
    Decagon
    7.5
    Fernand
    9.0

  • Feature Depth

    Decagon leads by 0.9
    Decagon
    8.7
    Fernand
    7.8

  • Value for Money

    Fernand leads by 2.2
    Decagon
    6.8
    Fernand
    9.0

  • Performance & Speed

    Fernand leads by 0.8
    Decagon
    8.0
    Fernand
    8.8

  • Documentation & Support

    Fernand leads by 0.8
    Decagon
    7.2
    Fernand
    8.0

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Decagon

Pros

  • Covers voice, chat and email in one platform rather than chat only.
  • Natural-language AOPs let non-engineers define agent workflows.
  • Built-in A/B experiments, simulations and always-on QA support ongoing tuning.
  • Large enterprise customer list including airlines, telecoms and fintech companies.
  • Offers a per-resolution pricing option where escalations are not charged.

Cons

  • No published pricing; every deal requires a sales conversation.
  • No free tier or trial advertised, which limits evaluation by small teams.
  • Reviewers have noted limited transparency into why the AI made a given decision.
  • No public API or developer documentation was found on the official site.

Fernand

Pros

  • Free plan with unlimited seats, a knowledge base and AI features
  • No per-resolution charge for AI replies
  • Only people who reply to customers count as paid seats
  • Customer data from Stripe and other billing tools or any HTTP endpoint shows in the sidebar
  • Keyboard shortcuts and a command palette for fast triage

Cons

  • Free plan is limited to 100 sent messages per month and adds "Sent via Fernand" to outgoing email
  • Slack Connect and helpdesk data import require the paid plan
  • No dedicated iOS or Android app; the inbox is used in the browser
  • No phone or call center routing

Platforms

  • Web
    Decagon
    Supported
    Fernand
    Supported
  • Windows
    Decagon
    Not supported
    Fernand
    Not supported
  • macOS
    Decagon
    Not supported
    Fernand
    Not supported
  • iOS
    Decagon
    Not supported
    Fernand
    Not supported
  • Android
    Decagon
    Not supported
    Fernand
    Not supported
  • API
    Decagon
    Not supported
    Fernand
    Supported
  • Browser Extension
    Decagon
    Not supported
    Fernand
    Not supported

Integrations

Decagon

No integrations listed.

Fernand

12 integrations
  • Stripe
  • Paddle
  • Polar
  • Lemon Squeezy
  • Dodo Payments
  • Slack
  • GitHub
  • Linear
  • Zapier
  • Make
  • n8n
  • Webhooks

Company

  • Company
    Decagon
    Decagon
    Fernand
    Fernand SAS
  • Founded
    Decagon
    2023
    Fernand
    Not listed
  • Headquarters
    Decagon
    San Francisco, CA
    Fernand
    Not listed
  • Listing
    Decagon
    Claimed
    Fernand
    Claimed

Frequently asked questions

Is Decagon better than Fernand?

It depends on your workflow. Decagon is built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in. Fernand is built for Founder-led customer support.

What are the key feature differences between Decagon and Fernand?

Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice. Fernand: Shared inbox with AI replies and Stripe context for small SaaS support teams.

Does Decagon or Fernand have a free plan?

Fernand has a free plan or trial; Decagon is paid only.

Which is cheaper, Decagon or Fernand?

Decagon starts at Custom and Fernand starts at $0. See the pricing table above for what each tier includes.