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Decagon vs Fin

Features, pricing, ratings, and pros and cons, side by side.

Fin logo

Fin

AI customer agent that resolves support conversations across chat, email and voice, billed per outcome

Free trial
Visit websiteView details

Verdict

Decagon is listed under AI Customer Support and Fin under Customer Support. Fin scores higher in FinderAtlas's editorial review (8.2 vs 7.6 out of 10), led by ease of use and feature depth. Neither has a free plan. Only Fin offers an API.

Best overall

Fin

  • Customer support teams
  • ecommerce and retail brands
  • software and technology companies
  • financial services

Choose Decagon if

  • You want a tool built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in.
  • Covers voice, chat and email in one platform rather than chat only.
  • Natural-language AOPs let non-engineers define agent workflows.

Choose Fin if

  • You want a tool built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.
  • Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
  • Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
Best for beginners
Fin
Best for business
Decagon

Features

19 features compared.

  • Agent Operating Procedures (AOPs)
    Decagon
    Available
    Fin
    Not available
  • Voice, Chat and Email Agents
    Decagon
    Available
    Fin
    Not available
  • Pre-built Integrations
    Decagon
    Available
    Fin
    Not available
  • Experiments
    Decagon
    Available
    Fin
    Not available
  • Testing & QA
    Decagon
    Available
    Fin
    Not available
  • Watchtower
    Decagon
    Available
    Fin
    Not available
  • Insights & Reporting
    Decagon
    Available
    Fin
    Not available
  • Suggestions
    Decagon
    Available
    Fin
    Not available
  • Duet
    Decagon
    Available
    Fin
    Not available
  • Personal Agent Detection
    Decagon
    Available
    Fin
    Not available
  • Fin Procedures
    Decagon
    Not available
    Fin
    Available
  • Multi-channel support
    Decagon
    Not available
    Fin
    Available
  • Four agent roles
    Decagon
    Not available
    Fin
    Available
  • Proprietary models
    Decagon
    Not available
    Fin
    Available
  • Self-managed configuration
    Decagon
    Not available
    Fin
    Available
  • Testing and observability
    Decagon
    Not available
    Fin
    Available
  • Fin Operator
    Decagon
    Not available
    Fin
    Available
  • Data connectors and MCP
    Decagon
    Not available
    Fin
    Available
  • Security and compliance
    Decagon
    Not available
    Fin
    Available

Pricing

Plans as listed by each vendor. Check their sites for current prices.

  • Pricing model
    Decagon
    Paid
    Fin
    Free trial
  • Free plan
    Decagon
    No
    Fin
    No
  • Starting price
    Decagon
    Custom
    Fin
    $0.99
  • Plans
    Decagon
    1 plan
    Fin
    3 plans

Decagon plans

  • Enterprise

    Most popular

    Custom/contact sales

    Quote-based contracts for support organizations

    • Chat
    • email and voice agents
    • AOPs
    • Experiments
    • Testing & QA
    • Watchtower
    • Insights & Reporting

Fin plans

  • Fin with your current helpdesk

    Most popular

    $0.99/outcome

    Fin added to Salesforce, HubSpot and other helpdesks

    • No integration or setup fees
    • Unlimited teammates
    • 50 outcomes per month minimum
    • Optional Copilot add-on

  • Fin with Intercom

    $0.99/outcome

    Fin plus the Intercom helpdesk, from $0.99 per outcome plus $29 per helpdesk seat per month

    • Configurable inbox and ticketing
    • Workflows
    • Help Center
    • Proactive Outbound

  • Pro add-on

    $100/month

    Add-on from $100 per month for advanced tooling

    • Operator
    • CX Score
    • AI Topics
    • Trends
    • Monitors

Our ratings

Scored out of 10 by the Finder Atlas editorial team. Last reviewed October 2026.

Decagon
7.6overall
Fin
8.2overall

Decagon leads in 0 categories and Fin in 5.

  • Ease of Use

    Fin leads by 0.5
    Decagon
    7.5
    Fin
    8.0

  • Feature Depth

    Fin leads by 0.3
    Decagon
    8.7
    Fin
    9.0

  • Value for Money

    Fin leads by 0.7
    Decagon
    6.8
    Fin
    7.5

  • Performance & Speed

    Fin leads by 0.5
    Decagon
    8.0
    Fin
    8.5

  • Documentation & Support

    Fin leads by 0.8
    Decagon
    7.2
    Fin
    8.0

Scores weigh documented features, plan value, platform coverage, integrations and user feedback. A missing score means we have not rated that area yet.

Pros and cons

Decagon

Pros

  • Covers voice, chat and email in one platform rather than chat only.
  • Natural-language AOPs let non-engineers define agent workflows.
  • Built-in A/B experiments, simulations and always-on QA support ongoing tuning.
  • Large enterprise customer list including airlines, telecoms and fintech companies.
  • Offers a per-resolution pricing option where escalations are not charged.

Cons

  • No published pricing; every deal requires a sales conversation.
  • No free tier or trial advertised, which limits evaluation by small teams.
  • Reviewers have noted limited transparency into why the AI made a given decision.
  • No public API or developer documentation was found on the official site.

Fin

Pros

  • Outcome-based pricing at $0.99 means no per-seat fee for Fin itself on non-Intercom helpdesks.
  • Works with existing helpdesks (Salesforce, Zendesk, HubSpot, Freshdesk) as well as Intercom.
  • Procedures can take actions such as refunds and account updates, not only answer questions.
  • 14-day free trial with unlimited outcomes and no credit card.
  • Broad connector list plus MCP and REST API options.
  • Simulations and regression testing let teams check changes before release.

Cons

  • Costs scale with resolved volume, so spend is harder to predict than a flat subscription.
  • Operator, CX Score and Monitors need the Pro add-on from $100 per month; Fin Voice is sales-only with custom pricing.
  • The non-Intercom plan has a 50 outcome per month minimum.
  • The Fin API Platform is limited to customers with $250k or more annual spend, and custom API integrations require a Professional or Enterprise plan.

Platforms

  • Web
    Decagon
    Supported
    Fin
    Supported
  • Windows
    Decagon
    Not supported
    Fin
    Not supported
  • macOS
    Decagon
    Not supported
    Fin
    Not supported
  • iOS
    Decagon
    Not supported
    Fin
    Not supported
  • Android
    Decagon
    Not supported
    Fin
    Not supported
  • API
    Decagon
    Not supported
    Fin
    Supported
  • Browser Extension
    Decagon
    Not supported
    Fin
    Not supported

Integrations

Decagon

No integrations listed.

Fin

15 integrations
  • Intercom
  • Zendesk
  • Freshdesk
  • Salesforce
  • HubSpot
  • Shopify
  • Stripe
  • Slack
  • WhatsApp
  • Jira
  • Linear
  • GitHub
  • Notion
  • Zapier
  • Snowflake

Company

  • Company
    Decagon
    Decagon
    Fin
    Intercom
  • Founded
    Decagon
    2023
    Fin
    2011
  • Headquarters
    Decagon
    San Francisco, CA
    Fin
    San Francisco, USA
  • Listing
    Decagon
    Claimed
    Fin
    Claimed

Frequently asked questions

Is Decagon better than Fin?

It depends on your workflow. Decagon is built for large companies with high conversation volume that want AI agents handling chat, email and voice with testing and QA built in. Fin is built for automating high-volume support conversations with usage-based pricing on Intercom or an existing helpdesk.

What are the key feature differences between Decagon and Fin?

Decagon: Enterprise AI agents that resolve customer conversations across chat, email and voice. Fin: AI customer agent that resolves support conversations across chat, email and voice, billed per outcome.

Does Decagon or Fin have a free plan?

Neither has a free plan. Both Decagon and Fin are paid products.

Which is cheaper, Decagon or Fin?

Decagon starts at Custom and Fin starts at $0.99. See the pricing table above for what each tier includes.